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Established Member

reactivate subscription alert

My Desktop Payroll is showing active when logged in online, but on my Payroll Tab in quickbooks it is showing I need to reactivate?

1 Comment
QuickBooks Team

Re: reactivate subscription alert

It's nice to see you here today, @britneyboersma,


I can share some insights about the payroll subscription alerts in QuickBooks Desktop.


Here are some scenarios to consider when you get subscription alerts:

  • QuickBooks is not updated.
  • If the automatic renewal isn't successful, or the credit card or bank account on file is outdated.
  • Intuit is having trouble getting authorization with your payroll billing information.
  • You're using an incorrect Payroll tax table version.

To get past this, let's verify the status of your payroll subscription by logging into your Payroll account. Here's how:

  1. Click the Employees tab.
  2. Select My Payroll Service from the drop-down.
  3. Choose Account/Billing Information.
  4. Sign in to your Intuit account.
  5. In the Service Information section, verify if the Service Status says Active.

If not, make necessary actions on the QuickBooks Payroll Account Maintenance page. Take a look at this article to know more about the Payroll subscription alerts and how to fix them: Update or Renew Your Subscription


Once done, close the page then run a payroll update to refresh your payroll settings. Follow the steps below:

  1. Go to the Employees menu.
  2. Choose Get Payroll Updates.
  3. Mark the Download Entire Update checkbox
  4. Select Download Latest Update.
  5. A window appears when the download is complete.

You can also verify the status of your payroll subscription through these steps:

  1. Go to the Employees tab.
  2. Choose My Payroll Service.
  3. Select Manage Service Key.
  4. In the Status column, verify if it says Active.
  5. You can also view your subscription status by pressing Ctrl + K on your keyboard.
  6. If the status says Active, click the Edit button.
  7. Click Next.
  8. Uncheck the Open Payroll Setup - I want to start right tick box.
  9. Click Finish.

Once done, try checking if you still have the alert on the QuickBooks Home page.


Please let me know how it goes. I'll be around if you need further assistance. Have a great day!