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Experienced Member
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I am not able to open company file on Quickbooks for mac 2016

I changed my MacBook and since then I am not able to open the "company file". It shows the following message "The document “Company xx.qb2016” could not be opened. Please unlock it and then re-try opening it.". Could somebody help me? Thank you

Best answer 4 weeks ago

Accepted Solutions
QuickBooks Team

Re: I am not able to open company file on Quickbooks for mac 2016

You'll want to move your company file to your MacBook, paulo-moreno.

 

Here's how:

  1. Click File, then Utilities, and then Copy Company File for QuickBooks Mac Desktop.
  2. Save the file in the removable device. Then, send it to your MacBook.
  3. Open QuickBooks Mac Desktop.
  4. Click File, and then Restore.
  5. Locate the copy, and then click Open. Click OK when prompted.
  6. Enter the name of the company file, then click Save.

If you already have a copy of your data in your MacBook, please follow these steps:

  1. Click File, then click Close Company.
  2. Choose your company file from the No Company Open window.
  3. Click Open.

You can also refer to this support article for more information: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

Just hit the Reply button below if you have more questions.

QuickBooks Team

Re: I am not able to open company file on Quickbooks for mac 2016

That's good to know that you were able to resolve it, paulo.

 

On behalf of  my colleague ShiellaGraceA, I would to like say you're very much welcome!   

 

Please let us know if you have other concerns. We'll be very happy to help you.

3 Comments
QuickBooks Team

Re: I am not able to open company file on Quickbooks for mac 2016

You'll want to move your company file to your MacBook, paulo-moreno.

 

Here's how:

  1. Click File, then Utilities, and then Copy Company File for QuickBooks Mac Desktop.
  2. Save the file in the removable device. Then, send it to your MacBook.
  3. Open QuickBooks Mac Desktop.
  4. Click File, and then Restore.
  5. Locate the copy, and then click Open. Click OK when prompted.
  6. Enter the name of the company file, then click Save.

If you already have a copy of your data in your MacBook, please follow these steps:

  1. Click File, then click Close Company.
  2. Choose your company file from the No Company Open window.
  3. Click Open.

You can also refer to this support article for more information: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

Just hit the Reply button below if you have more questions.

Experienced Member

Re: I am not able to open company file on Quickbooks for mac 2016

Thanks a lot. It worked. Regards. Paulo

QuickBooks Team

Re: I am not able to open company file on Quickbooks for mac 2016

That's good to know that you were able to resolve it, paulo.

 

On behalf of  my colleague ShiellaGraceA, I would to like say you're very much welcome!   

 

Please let us know if you have other concerns. We'll be very happy to help you.