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paulo-moreno
Level 2

I am not able to open company file on Quickbooks for mac 2016

I changed my MacBook and since then I am not able to open the "company file". It shows the following message "The document “Company xx.qb2016” could not be opened. Please unlock it and then re-try opening it.". Could somebody help me? Thank you

Solved
Best answer February 21, 2019

Best Answers
ShiellaGraceA
QuickBooks Team

I am not able to open company file on Quickbooks for mac 2016

You'll want to move your company file to your MacBook, paulo-moreno.

 

Here's how:

  1. Click File, then Utilities, and then Copy Company File for QuickBooks Mac Desktop.
  2. Save the file in the removable device. Then, send it to your MacBook.
  3. Open QuickBooks Mac Desktop.
  4. Click File, and then Restore.
  5. Locate the copy, and then click Open. Click OK when prompted.
  6. Enter the name of the company file, then click Save.

If you already have a copy of your data in your MacBook, please follow these steps:

  1. Click File, then click Close Company.
  2. Choose your company file from the No Company Open window.
  3. Click Open.

You can also refer to this support article for more information: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

Just hit the Reply button below if you have more questions.

View solution in original post

9 Comments 9
ShiellaGraceA
QuickBooks Team

I am not able to open company file on Quickbooks for mac 2016

You'll want to move your company file to your MacBook, paulo-moreno.

 

Here's how:

  1. Click File, then Utilities, and then Copy Company File for QuickBooks Mac Desktop.
  2. Save the file in the removable device. Then, send it to your MacBook.
  3. Open QuickBooks Mac Desktop.
  4. Click File, and then Restore.
  5. Locate the copy, and then click Open. Click OK when prompted.
  6. Enter the name of the company file, then click Save.

If you already have a copy of your data in your MacBook, please follow these steps:

  1. Click File, then click Close Company.
  2. Choose your company file from the No Company Open window.
  3. Click Open.

You can also refer to this support article for more information: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

Just hit the Reply button below if you have more questions.

View solution in original post

paulo-moreno
Level 2

I am not able to open company file on Quickbooks for mac 2016

Thanks a lot. It worked. Regards. Paulo

Adrian_A
Moderator

I am not able to open company file on Quickbooks for mac 2016

That's good to know that you were able to resolve it, paulo.

 

On behalf of  my colleague ShiellaGraceA, I would to like say you're very much welcome!   

 

Please let us know if you have other concerns. We'll be very happy to help you.

Queenie76
Level 1

I am not able to open company file on Quickbooks for mac 2016

I am having this same issue in QB's for Mac 2019.  Any help offered?  

JenoP
QuickBooks Team

I am not able to open company file on Quickbooks for mac 2016

Thanks for joining us here, Queenie76.

 

Have you tried following the steps provided by me colleague in the first reply? You can also follow these steps below to unlock the company file:

 

  1. Open your Documents directory and make sure that your company file is saved in there.  
  2. Select the company fill, click File, and then click Get Info.  
  3. Make sure the Locked checkbox is unchecked.  
  4. At the bottom of the Get info window, make sure your user name has permission to read and write the file.  

Once done, try to open the company file once again. I would also recommend reaching out to our Technical Support Team in case you're still getting the same error message. Here's how to reach out to them:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Click Company File.
  4. Scroll-down a little bit and click Start a Message

I'd also like to inform you that due to the ongoing pandemic, we have a limited staffing to technical support. They're only open in from Monday to Friday, in between 6 AM to 6 PM Pacific Time. 

 

Please keep me posted if you need more help with this. The Community is always here to guide you. 

Queenie76
Level 1

I am not able to open company file on Quickbooks for mac 2016

So, actually I believe the issue was resolved with practicing a little patience.  The root file for QB's is in our company's dropbox folder and after setting up my new iMac, that folder was syncing like 32,000 files so I think QB's just wasn't fully synced yet.  I waited overnight and magically I was able to open the file with no further issues!  Thank you for your support!

Queenie76
Level 1

I am not able to open company file on Quickbooks for mac 2016

Actually it was resolved with a little patience on my end.  Our company file is saved on our company's shared dropbox folder.  That folder was syncing several thousand files including the QB company file last night.  So, I waited overnight and it was able to open it just fine today.  Patience is a virtue!  Thanks for your support!

JamesDuanT
Moderator

I am not able to open company file on Quickbooks for mac 2016

Hello Queenie76,

 

On behalf of my colleagues, we're glad that the issue is already resolved. You might want to bookmark this page so you can open it if you encounter the same problem.

 

Know that we're always here to keep everything easy for you. Please don't hesitate if you need anything else.

civib
Level 2

I am not able to open company file on Quickbooks for mac 2016

I erased my whole hard drive and restored it with a time machine backup. Now when I try to open my quickbooks file I get a message that it's in use by my original user account. Problem is, that account no longer exists! I had 2 copies of the file while doing the transition and I did open one of them. But when I tried opening it again I got the same message. Can anyone help?

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