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Active Member

failed login

I cannot login into GoPayment.  I have reset my password several times and when I login it says 'securely logging in', then when I select my company it boots me out and says login failed. I've updated my app. Nothing seems to work...HELP!

QuickBooks Team

Re: failed login

I'll help you log in to your GoPayment account, CJAesthetics.


If you haven't tried to access your Merchant Service account using the browser, let's do that to see if it works.


Here are the steps:

  1. Open the browser and go to
  2. Click the Gear icon located in the upper right-hand corner.
  3. Under Your Company, click Account and Settings.
  4. Click Payments on the left panel, and choose Manage Details.

Then, try to log in. You can also try to uninstall and reinstall your GoPayment app. Please see this article for the steps: Uninstall GoPayment on Android, and Apple Devices.


For more information about GoPayment app, check this article: GoPayment app FAQs.


If you're getting the same result, please contact our Merchant Support Team. You can get their contact information here: GoPayment.


Please reach out to us at any time you need help with QuickBooks. Thanks.

Active Member

Re: failed login

I'm trying to login to the Android Go Payments app and keep getting the message:


'Sign in Failed'


'Looks like we can't sign you in right now. Please try again soon'


Customers are leaving and I'm losing $$ left and right.


When will I be able to login?


Please help!



QuickBooks Team

Re: failed login

Thank you for joining the thread, @pncvision.


Allow me to help you with this and ensure you are able to login to your GoPayment app on your mobile device.


Since we don't have any reported cases about this issue, let's make sure first that you are on the most recent version of the GoPayment app available on the Play store.


The minimum supported version of GoPayment for Android is 4.1.1. If you are using version 4.1.0 or lower, you will not be able to login to GoPayment.


It's also possible that something may have occurred that damaged the GoPayment installation or its update. Completely uninstalling and reinstalling will solve this problem. You can refer to the link provided by my colleague on this thread for the detailed steps.


However, if you still can't log in, it'd be best to reach out to our Merchant Services Team so they can isolate this issue further. They have the necessary tools to check this in a secure environment.


Let me know if you have other questions about the GoPayment App. I'll be here to help.