Thanks for joining the thread, @Cheryl17.

Let me walk you through the steps on how to fix this issue.

In the article shared by my colleague above, you have five solutions that can help you fix the issue. First, you can use the QuickBooks Refresher Tool to perform a mini repair on your QuickBooks Desktop.

Here's how:

1. Close all QuickBooks Desktop version.
2. Download the QuickBooks Refresher Tools.
3. Save the file on your desktop.
4. Run the QBRefresher Tool.
5. Re-open QuickBooks Desktop.

If you still experience the issue, let's proceed to the next solution. Please follow the steps below:

1. Download the QuickBooks Install DiagnosticTool.
2. Save the file to the local Desktop.
3. Close any programs and run the QBInstall Tool.
4. Restart your computer after running the tool to ensure the components are properly updated.

If the issue persists, you can read this article for solution three to five: Solutions for when QuickBooks Stops Working.

That's it! Please let us know if you have any other questions with QuickBooks Desktop. We're always here to help.