Thanks for getting back, @Silver Bullet.

I'm glad you're able to sync your AMEX to QuickBooks now. 

Thank you for being patient with us and for sharing your thoughts about the AMEX investigation. We want to do our best to make sure that you're taken care of, and I'm here to take note of this and pass it along here in my end.

Please visit us again in the Community if you need anything else or if you have other questions about your bank transactions. I'll be here to help. Best regards.