Thanks for the additional information, Waqar Ahmad.

I've checked our records, and I didn't see any reported issues about this.

Please let your colleague update his QuickBooks to get the latest release. The update contains patches that fix issues in the program. If the same thing happens, please have him repair the QuickBooks program to fix any damaged program components that could have caused this behavior.

If it's still not fixed after trying the steps mentioned, please have him contact our Phone or Chat agents. They can do a screen-sharing session to gather more data and investigate this further.

You can always go back to this thread if you have other questions.