Hi there, @WallingPrez.
You can still change the primary admin of your company even if your former firm is currently unreachable. I'm here to assist you through the process.
If you want to take over the role, you can send a request to be a primary admin to our account protection team. However, if you want to transfer the role to someone else, have them go through the process instead.
Here's what to do:
- Gather documents for your request.
- Complete the form.
- Get ready to send your request by completing the form.
You'll find the form under Step 3 of this article: Request to be the primary admin or contact.
After you've completed it, our dedicated team will promptly assess your case. Once they're done, you'll receive an email update regarding the progress of your request. Make sure to keep an eye out for an email from no_response@intuit.com.
For more info on transferring the primary admin role in QuickBooks, check out this article: Transfer the primary admin role in QuickBooks Desktop.
You might also want to add users in custom roles and individual permissions. Here's a guide on how to do so: Use your Intuit account to manage or invite users in QuickBooks Desktop.
If you require further assistance while making changes to the primary admin user in your account, please don't hesitate to ask your questions in the comment section below. I'm here and ready to assist you once more. Have a good one!
