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Level 1




2 Comments 2
Fiat Lux - ASIA
Level 15


Do you need to open a new QB Online US Accountant account or QB Online US account?







I appreciate you for sharing your concern about making an Inuit account, MountainDew.


Base on the details that you provide, including the screenshot, I can see that this is a browser issue. Since you're done with the basic troubleshooting as you mentioned, I suggest contacting our QuickBooks Care Team. I understand that you've already called us about this issue but it would be best to have this error checked in a secure environment and conduct a deeper investigation.


Here's how:


  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.


You can check out this article for our most updated contact information: Support hours and types.


Also, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Looking forward to hearing this issue as resolved. Get back to me if you have other questions and I'm always here to assist.

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