Hi there, James.
Thanks for reaching us. I know how important it is to use QuickBooks seamlessly on the app. Allow me to help you retrieve your data so that you can get back to your business.
If you are facing any general issues with the QuickBooks Online app, clearing the app's cache can help resolve them. By clearing the cache, you can remove historical data and access QuickBooks with a clean slate.
To do this, you need to refresh your data to see the latest available information in your QBO app, which should help you fix any unexpected issues you are experiencing.
Here are the steps you need to follow:
For iOS users
- Go to Settings and then tap on General.
- Hit on the iPhone Storage and then tap the QuickBooks Online app.
- Select Offload App.
This will free up the storage without deleting your app's documents and data.
For Android users
- Go to Menu ☰ and then tap on More Options ⋮.
- Hit on Settings and then Refresh Data.
- Click YES to confirm.
If the issue persists, you can try uninstalling and reinstalling the Online mobile application. If the problem continues, you can access QuickBooks Online using other supported browsers.
Moreover, you can check out these articles for future reference about the mobile app features and its access for mobile devices:
If you have any questions or need assistance with managing your QuickBooks data on the app. Please don't hesitate to reach out. I'll be here to help you out.
