I am having the same issues!!!! AGAIN for the second time!!!! PLEASE HELP.   This is so ridiculous 

PLEASE have the engineers work on my account ASAP!!!! I have paid through APPLE, but quickbooks has still logged me out of my account !!!

 I am having the same issues!!!! AGAIN for the second time!!!! PLEASE HELP.   This is so ridiculous 

I have already been on the phone with customer care for 3 or 4 HOURS!!!!!!   This needs to be solved ASAP.   I have a multi-million $$$$ business to run, and this is ridiculous .      HELPPPPPP   

I have tried this multiple times on the mobile app, and still not working. I also tried on a Microsoft computer too.   Not working still 

Good afternoon Stewartward,

Thank you for your patience with us. There is an open investigation into this and the number for this is INV-83275. Please call us and share that number with the phone agent so you can be added to the account of affected users. Once our team resolves this issue, you will be notified by email immediately.

Let me know if you have any other questions. I will be around to assist. Bye for now. 

Do you actually work with quickbooks ? 
It is my understanding on the many phone calls that I have placed.  QBO engineers are no longer working an investigation to be added to.  They have came to a point where they are no longer putting time through on this issue as a whole. They have worked on it too many hours, and since it is not an issue through all of Quickbooks Online but only with IOS subscribers they are only doing  each "case" at a time. so there is in fact nothing to be "added" to. At this point I should be put on the payroll with quickbooks for the amount of hours I have had to sit on the line with them for.  I am three months in, and I am going to be behind on my end of the year books because the service I am still paying for I am not able to utilize it. I have not been able to invoice for one of my company's since November/ December. It has my books drained because I have so much billing to do and I keep on being told it should be resolved soon.  

seriously. THANK YOU. I can at least get back into my account now. Maybe one day I can change my payment method.

Im with you.  You had this happen before ?  How long did it take to get this resolved ?  Have you called them again to have it escalated to a case that an engineer is working on ? 

I paid for my subscription 3 weeks ago, still not able to use it. The system tells me I need to resubscribe and pay more money--twice as much as I've already paid--to gain access to my account. Repeated calls and searches and applying "fixes" have not helped! I please need assistant or must cancel and get something that actually works.

I can see the urgency of getting this resolved, LN189.

As I have checked our tools, I can see an ongoing issue about being unable to access your QuickBooks Online account and ask you to resubscribe. Our product team is investigating the partner billing issues you are experiencing. I suggest getting in touch with our Customer Care Team, so they'll add you to our notification list.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Thank you for your patience and understanding while we look into this further, LN189. If you have any further concerns, feel free to reach back out. Have a great day.

This is garbage. I’m having the same issue after changing Apple ID accounts. Can anyone get this fixed?

Any results? It won’t even let me get to a screen to hit a settings wheel. It just keeps offering the promo i already accepted. On my desktop I log in and it doesn’t even show my self employed subscription active. If I hit resubscribe it says error. So I can’t even get into the product to chat with service. This is so fraudulent. Basically quickbooks is stealing our money and offering no assistance. 

I understand the importance of using the subscription you're paying for, @Tkpgirl. Let me redirect you to the best help available regarding your subscription concerns. I recommend contacting our QuickBooks Self-Employed support directly to address the issue you're currently experiencing.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Self-Employed product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Moreover, you can learn the basics of QuickBooks Self-Employed to help you get started.

Feel free to reply below if you have additional concerns about your subscriptions with QuickBooks Self-Employed. I'm always here to assist you.

Hi there,

It isn't just an iOS issue. I subscribed from the Google play store on my Android phone.  It is beyond ridiculous; looking at the threads, they have been "working" on this issue for years. It makes no sense thata company like Intuit cannot figure this issue out.