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cmasters2
Level 1

apps connected by previous employee

I am 2 hours into an experience that makes root canals fun.  I also got the phone call today about spending $400 for upgraded service.  If this is an upgrade.

 

I had an employee we needed to let go.  In removing them from QBO they happened to have installed apps that connected with our QBO to transfer data.

 

I am not the primary admin.  By being a primary admin one would think that they are now the master of their domain or at least their QBO.No such case.

When I removed the person who we let go as admin there were no error message pop ups to educate that the apps needed ownership transferred.

 

And now I was told that the previous person needs to reassign ownership or I need to contact each app to have them manually disconnect.

 

That really makes me concerned how many people become frustrated at this whole experience and how many unused apps remain attached to various QBO instances for bad actors to use.  Not only is this annoying as all get out but I am waiting for the next big blow up on the news when a bad actor figures out how to take advantage of this.

 

1 Comment 1
DHeraV
Moderator

apps connected by previous employee

Welcome to the Community, @cmasters2,

I can guide you on how to be the Primary Admin. If you're no longer in contact with your previous admin to transfer the role to you, you can ask for a request to be the Primary Admin. You can do that by following the steps below:

Here's how:

1. Gather documents for your request. 
2. Sign in with your email to view the form.
3. Complete the form. 
4. Look for our response and possible next steps.

For detailed information, please visit: Request to be the primary admin or contact

Note: Make sure to provide all the necessary information.


Once your request has been approved, you may also want to add and manage users in QuickBooks Online.

Feel free to leave a reply if you need further assistance with your user roles in QuickBooks Online. Keep safe.

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