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eddd
Level 1

Attempted to login to QB via the mobile app and now when I login via desktop my entire account has disappeared and I get notif that I have no account.

 
2 Comments 2
katherinejoyceO
QuickBooks Team

Attempted to login to QB via the mobile app and now when I login via desktop my entire account has disappeared and I get notif that I have no account.

Hello there, @eddd

 

Thanks for sharing your concern with us. I'm here to help retrieve your information so you can log in to your QuickBooks Online account via browser. 

 

As an insight, we have two different mobile apps for QuickBooks. One is for QuickBooks Online (Simple Start, Essential, Plus), and the other one is for QuickBooks Self-Employed. 

 

We can recover your account by logging in to the correct website. Please click the log in page link below: 

 

 

You can also check out this article to learn more about recovering your QuickBooks account when you can't sign in. 

 

For future reference, you can also visit our QuickBooks Articles hub to search for any related topics, steps, and for some helpful tips from experienced users. 

 

And of course, you can always come by here in the Community and ask us more questions. I'm always around here to lend a hand. 

katherinejoyceO
QuickBooks Team

Attempted to login to QB via the mobile app and now when I login via desktop my entire account has disappeared and I get notif that I have no account.

Hi eddd

 

Hope you’re doing great. I wanted to see how everything is going about your login concerns you had yesterday. Was it resolved?

 

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

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