balance forward on invoices

I'm more than happy to assist you in showing the exact balance in your invoice, @finaltouchlawncare.

To begin with, the Balance Forward in QuickBooks Online represents the total of prior open invoices. If it still shows the amount of $200, it appears that the payment for the April invoice may not have been linked to its invoice.

Here's how:

1. In the left menu panel, go to Reports.
2. In the Find Report by name bar, search for Customer Balance Detail.
3. Then, click Customize in the upper right corner of the page.
4. Under Customize the report, tick Filter.
5. Hit the check box beside the Customer and specify the name of the customer that you've sent an invoice.
6. Click Run Report.

From there, you can check the dates and the balance of your customers. If you still see the $200 balance, let's record the customer payment.

Follow these steps:

1. In the left menu panel, select + New button.
2. Then go to Receive Payment.
3. From the Customer ▼ dropdown, specify the customer’s name
4. In the Payment Date field, input the day you received the payment.
5. Under the Outstanding Transactions section, click the invoice you need to mark as paid.
6. From the Credits section, select the deposit.
7. Tick Save and Close.

You can also read this article for more details on this process: Link a bank deposit to an invoice in QuickBooks Online.

Additionally, if you wish to customize your reports, you can refer to Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you still have further concerns about customizing your transaction reports in QuickBooks Online. Have a good one.