Nice to have you here, @aide1980. I’m here to provide some insights on how to start fresh in your QuickBooks Online (QBO).
If you use QuickBooks Online Plus, Essentials, or Advanced, you have the option to purge your account if your data is less than 60 days. This can harm any relationships you have to third-party apps or banks. You'll be unable to restore or undo the system's deletion of any data that has been entered into the company.
On the other hand, your subscriptions to QuickBooks or Payroll are not terminated by this process. However, your books are fully cleared out. This means you’ll need to enter any employee or historical information that you want to retain.
Here’s how:
- Log in to your QuickBooks Online account.
- Change the URL to include /purgecompany.
- Example: URL shows https://...qbo.intuit.com/app/homepage, change to: https://...qbo.intuit.com/app/purgecompany.
- The next screen will provide a summary of the items to be deleted.
- Type the word YES once the data gets deleted, then click OK.
- Click Wipe Data once your selections are complete.
- Once the deletion is complete, you will be rerouted to your home page.
If your books is 60 days old or older, you’ll need to cancel your account and subscribe to a new one. Our system deletes your data a year after you deactivate QuickBooks. If you decide to return to your old account, you have some time to prepare.
Here’s how:
- Go to the Gear icon and select Account and Settings.
- Click the Billing and subscription tab.
- In the QuickBooks section, select Cancel.
- Follow the steps to cancel your account. If you use payroll, you should cancel your payroll account too.
Once done, follow these steps to start a new account:
- Go to https://quickbooks.intuit.com/choose-country/.
- Fill up the User ID and password.
- You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.
For additional reference about this action, read this article: Delete your data and start over in QuickBooks Online. I'll also attach this YouTube video as well: How to erase your QuickBooks Online data and start over.
To be guided in learning your ways around QBO, I recommend checking our QuickBooks Support page for reference. We have articles there that you can utilize for your future tasks.
Get back to me if there's anything you need assistance with. I’ll be around to help in case you need further assistance in getting started with your new account. I'm more than happy to help. Have a good day!
