Showing results for 
Search instead for 
Did you mean: 
Level 1

Blank Quickbooks Payment LogIn Screen

Once I am logged into Quickbooks, and I attempt to log into Quickbook Payments, I get a blank white screen where the login screen should be.  I have logged out, restarted computer, everything I can think of.  Any other suggestions?

1 Comment 1

Blank Quickbooks Payment LogIn Screen

Hello there, TCWC.


I appreciate you performing some initial steps to fix the problem. Let me provide another troubleshooting step to resolve the blank white screen issue. 


Let's access your account using a private browser. This is a special mode where the browser doesn't record the browsing activity on the local device. Here's how:


  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P


Then, log in to your QuickBooks Online account. If it works, go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers as an alternative solution.


If there's no progress, I suggest contacting our Technical Support. They have advanced tools to investigate the root cause of the problem.


You can also check this article about browser why you're having browsers issue: Why is my QuickBooks Online slow?


I'll be right here to help if there's anything else you need.

Need to get in touch?

Contact us