Hello, yash-gupta-qure-.
I want to share some solutions to help you fix the payment issue for your QuickBooks subscription.
Are there any error message when you process your subscription payment? I'd appreciate if you could provide more details about this, so I can lay down the necessary steps and solutions.
In the meantime, I'll add some solutions to help you ensure that your subscription is paid.
There are several things to take note of when processing payment for your subscription. Among these are:
- Ensure that all Billing & Subscription fields are completed and correct.
- Verify the credit card details.
- Confirm that the address for the credit card matches the address in QuickBooks.
I'll also add that we only accept Visa, MasterCard, American Express, and Discover for debit and credit cards.
To elaborate on Fiat's response, a cache issue can prevent you from processing your payment properly. Usually, there will be an error message. Sometimes, nothing would happen and the payment won't process.
In case you need help using an incognito window or when clearing the browser's cache, we can take a look at this article: Clear cache and cookies to fix issues when using QuickBooks Online.
If you're still getting issues, we'll want to contact our support team. They can use their tools to fix the payment issues and ensure that your subscription is active moving forward. Here's how to reach them:
- Click the Help icon on the top right corner of the screen.
- On the pop-up panel, go to the Search tab.
- Click the Contact Us button on the bottom part.
- In the box, enter something like "subscription payment issues."
- Proceed with Continue, then choose how you want to reach us (phone or chat).
If you need more information about managing your subscription, I'll share this article: Manage billing, payment, and subscription info in QuickBooks Online.
If you'd like to view your payment history for your books in the near future, I'll add this article just in case: View your QuickBooks Online payment history.
After fixing the issue, do you need help running a few reports for sales and best sellers? I'm sure you'll find this article helpful: Use reports to see your sales and inventory status.
Drop by here if you have concerns regarding your subscription status. If you'd like to take care of your expenses, sales, or reports, let me know and I'll gladly lay down some steps and details.
