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Hello there, orchard.
Let me chime into this thread and help you manage your company.
In QuickBooks Online (QBO) Simple Start subscription, you're unable to manage two companies under one user ID. That explains why you're unable to add users.
However, you can change or update the other company's Intuit account sign-in information.
Here's how:
You can refer to the screenshot below for visual reference.
On the other hand, if you changed your email address, be sure to update also your email address in the Company settings of QuickBooks Online. This ensures your customers see the correct contact info for your company.
Additionally, here's an article you can browse through in case you need assistance updating the business or contact names associated with your Intuit Account: Update business or contact names on your account.
If you still need further assistance managing users or anything else about QuickBooks, let us know by dropping a comment below. We're always here 24/7. Stay safe.
I appreciate you sharing this detailed information about your concern, Orchard.
Let me provide the steps you can take to ensure you have a single login credential for all your existing companies in QuickBooks Online.
Since you have more than one email address or user ID for different QBO companies, you can send an invite to the other company file to use the same login credential. To start, you'll need to choose the email address you want to use for all your companies. The email that you'll use for all company accounts will be referred as the email A. Then, the email you no longer wish to use is the email B.
After selecting the email, you can open the company account for email B and follow the steps mentioned below:
After sending the invite, go to your inbox for email A and accept the invitation by selecting the link you received. Once you can access your company using email A, you can set it as the primary admin, which allows you to manage everything and other users in your company. You can also remove email B from your company to save space for other users in the future.
Once the setup is complete, you will find a switch feature (Switch company) located within the Profile section under the Gear icon. This will allow you to switch between companies easily.
Furthermore, if you want to add more companies in the future, you can add them under your existing user ID.
In case you want to modify your login credentials, you can update or change your Intuit Account sign-in information.
If you require any additional assistance managing your QuickBooks account, please click the Reply button below and leave a comment. I'll be ready to provide further support. Have a great day!
That makes sense however both of the companies I have use the Simple Start (one user). I don't have the option to add users. Does this mean I can't manage 2 companies under one ID with Simple Start or is there another way?
Hello there, orchard.
Let me chime into this thread and help you manage your company.
In QuickBooks Online (QBO) Simple Start subscription, you're unable to manage two companies under one user ID. That explains why you're unable to add users.
However, you can change or update the other company's Intuit account sign-in information.
Here's how:
You can refer to the screenshot below for visual reference.
On the other hand, if you changed your email address, be sure to update also your email address in the Company settings of QuickBooks Online. This ensures your customers see the correct contact info for your company.
Additionally, here's an article you can browse through in case you need assistance updating the business or contact names associated with your Intuit Account: Update business or contact names on your account.
If you still need further assistance managing users or anything else about QuickBooks, let us know by dropping a comment below. We're always here 24/7. Stay safe.
Our company did this for three businesses a while back. We would now like to have the accounts split off to their own login credentials. How can I do this?
I have an option and instructions on how to separate your QuickBooks Online (QBO) companies into different login credentials, Adam.
QBO allows only one Company per subscription. Thus, to separate the accounts to their own login credentials, you need to sign up for a new subscription. But if you already have an existing account, you can use the same login credentials when signing up and switching between Companies.
Here's how:
Once you subscribe, click the Gear icon at the top to Switch company.
To know more about managing and creating another company file, check out these articles:
Please know that I'm here to help with any other concerns you may have about managing your QuickBooks Online accounts. Feel free to leave a comment below, and I'll be happy to assist. I wish you continued success.
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