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srestivo722
Level 1

Can I reactivate a QuickBooks Advanced trial? I started 30-day trial, cancelled after 2 days. The QB rep said I could cancel and restart it, but I can only subscribe now.

During a support call from our QB Payroll Online, the rep recommended I try the QB Advanced. I did that, but did not like it and cancelled after 2 days. Now, I cannot run payroll as it is saying I need to modify an account in QB Advanced, but there is no Chart of Accounts because the QB Advanced trial was cancelled. That leaves me unable to run payroll.
4 Comments 4
SarahannC
Moderator

Can I reactivate a QuickBooks Advanced trial? I started 30-day trial, cancelled after 2 days. The QB rep said I could cancel and restart it, but I can only subscribe now.

Hello there, @srestivo722. Yes, you can reactivate your QuickBooks trial.

I see how important to continue using your QuickBooks Online Advanced account and run payroll again.

 

Since you're using free trial service, you'll need to subscribe. Here's how:

 

  1. Sign in to your QuickBooks Online account, then go to the Gear icon.
  2. Select Account and Settings under Your Company.
  3. Choose the Billing and Subscription,  Subscribe
  4. Enter the updated billing information in the fields. Make sure you are using a credit card issued in your region.
  5. To make sure you're subscribing it, enter the same company information. Make sure it's matched to your QuickBooks trial you want to keep.

 

Another option is to create a new one. Go to https://quickbooks.intuit.com/pricing/#. Then, review the plans and pricing section. Once subscribed, you'll want to export and import your existing data from the cancelled trial to your new QBO company. Check the links below for more details about exporting and importing data : 

 

 

Here are some articles about managing your billing information and running payroll reports in QuickBooks:

 

 

If you have other questions about managing your QuickBooks account, just post them below. I'm here to help, srestivo722.

Fiat Lux - ASIA
Level 15

Can I reactivate a QuickBooks Advanced trial? I started 30-day trial, cancelled after 2 days. The QB rep said I could cancel and restart it, but I can only subscribe now.

@srestivo722 

Afaik, as long as your account is still on a 30 day trial period, you don't need to reactivate anything. Try opening your account in any private/incognito browser. Please note, discounted rates do not apply when purchasing a trial account.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

srestivo722
Level 1

Can I reactivate a QuickBooks Advanced trial? I started 30-day trial, cancelled after 2 days. The QB rep said I could cancel and restart it, but I can only subscribe now.

My tale of woe: Our company has QuickBooks Online Essentials for accounting and QuickBooks Online Core Payroll for payroll. Until about a week ago, the payroll would export to the Essentials (paychecks, taxes, etc.). Worked well.

 

Then I had a support call for QB Payroll. For some unknown reason, the rep pressured me to upgrade from Core Payroll to QB Advanced. Once I did that, QB Advanced would not export to Essentials. I stopped the Advanced trial, thinking that would help, but it still would not export. Once you are on Advanced, you cannot re-establish the export to Essentials. Incredibly annoying.

 

I needed to run payroll, andr realized my only choice was to manually create checks and entries in QB Essentials (a LOT more work than exporting, of course, but I had to run the payroll). But even with that, the payroll would not run because an error kept coming up suddenly saying one account was not the proper Account Type. I could NOT RUN THE PAYROLL until this was fixed. The only way to fix it was to Subscribe to QB Advanced, even though I had only used the Advanced trial for 2 days. I could not get back on the Trial. I had to pay for the $180/m subscription just to run payroll!

 

I took me quite some time to figure out the improper Account Type, but I got it working and could finally run payroll, after two frustrating days. Plus I had to manually copy all the paychecks and taxes to the right places in QB Essentials. Exhausting, tedious work, but I legally HAD to run payroll.

 

Now, I am stuck on the QB Advanced with the unnecessary $180/m cost of that plus I now have to manually copy all payroll transactions to Essentials EVERY PAYDAY There is NO WAY to reconnect the auto-export from QB Advanced to Essentials. Also, I cannot downgrade Advance back to Core Payroll. I would have to create a whole new subscription and laboriously copy all the existing payroll settings to a new account.

 

At this point, i HATE QuickBooks and am looking to move to ADP. Think about it -- it all worked until some incompetent rep insisted that I upgrade to QB Advanced. After that, the export did not work and, much worse, I could not run payroll. Does Intuit not realize how critical this is to a business? Do they purposely want to piss off customers?

 

I spent literally 3 full days trying to figure this out, and the Intuit support team was no help at all. All they could say is "I apologize". I got so sick of hearing that! Thanks Intuit, you have a great a way of screwing customers you force to upgrade and then don't allow downgrades or any help except "I apologize.". So fu Intuit, I am moving on!

AileneA
QuickBooks Team

Can I reactivate a QuickBooks Advanced trial? I started 30-day trial, cancelled after 2 days. The QB rep said I could cancel and restart it, but I can only subscribe now.

This is not the kind of situation we want you to experience while using QuickBooks, srestivo722. 

 

We appreciate your time in reaching out to our customer support team about the situation you've experienced while unable to export payroll. We will do everything we can to help make this situation right.  

 

I have shared your complaint with my team to review how we can get you back to the product lineup and price that works best for you. And someone will likely reach out via phone or email soon to further discuss your case. 

 

We appreciate your patience on this. If you have other QuickBooks concerns, please let us know. We're always here to help you.

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