Let me share some details on why you've encountered the error message which is something to do with the status of your subscription, userstandardhaulings.
Yes, you can still utilize your QuickBooks Online (QBO) account without granting your accountant access to your QBO. Let's make sure we remove them from the program. Just follow the steps and details in this article: Add accountant users in QuickBooks Online. Then, go to the Remove accountant section.
Also, the error you encountered has something to do with your QuickBooks status. To check if you canceled your subscription, or if there was a billing problem, we can access the Subscription and billing page. Here's how:
- Go to the Gear icon on the top menu.
- Choose Subscriptions and billing.
- Then, check if the QBO account was canceled or expired.
If it was canceled or the subscription period ended, just resubscribe it. Let me guide you on how:
- Go to the Gear icon on the top menu. Then Subscriptions and billing.
- For your QuickBooks plan, select Resubscribe, and enter the updated billing info.
- Select Subscribe.
Please check this article on how you can subscribe or renew your QuickBooks account: How to resubscribe or reactivate QuickBooks Online. If your subscription is still active and still you can't add data, then, we can can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
- Ctrl+ Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.
I've also included this reference helpful with the articles in case you need the steps with tasks related to your billing and subscription: Manage billing, payment, and subscription info in QuickBooks Online.
If you have any further questions regarding your QBO account and status, feel free to reach out. I'll be here to help you out. You have a good one.
