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karen185
Level 2

Can incorrect paycheck numbers be edited in reports? I click on the check number and get a message "You need a Quickbooks Online subscription to access this page.

I am using Quickbooks Online Payroll. The report is a custom contractor report.
Solved
Best answer August 13, 2021

Best Answers
Candice C
QuickBooks Team

Can incorrect paycheck numbers be edited in reports? I click on the check number and get a message "You need a Quickbooks Online subscription to access this page.

Good afternoon, @karen185

 

It's great to see you back in the Community. Allow me to take a further look into this issue. 

 

After looking into this, I've discovered there's an ongoing investigation with this problem. Therefore, other users are also having the same issue. The best route going forward, would be to contact support to get added to a list of affected users. You'll start to receive updates via email after you're on the list. Here's how: 

 

  1. Go to the Help icon. 
  2. Click the Contact Us button. 
  3. Enter the investigation number (INV-49747) and hit Let's talk
  4. Choose to Get a callback

 

That's all there is to it! 

 

It's my priority that you're able to get this resolved so let me know how it goes. I'll here if you need anything else. Have a great day!

View solution in original post

2 Comments 2
Candice C
QuickBooks Team

Can incorrect paycheck numbers be edited in reports? I click on the check number and get a message "You need a Quickbooks Online subscription to access this page.

Good afternoon, @karen185

 

It's great to see you back in the Community. Allow me to take a further look into this issue. 

 

After looking into this, I've discovered there's an ongoing investigation with this problem. Therefore, other users are also having the same issue. The best route going forward, would be to contact support to get added to a list of affected users. You'll start to receive updates via email after you're on the list. Here's how: 

 

  1. Go to the Help icon. 
  2. Click the Contact Us button. 
  3. Enter the investigation number (INV-49747) and hit Let's talk
  4. Choose to Get a callback

 

That's all there is to it! 

 

It's my priority that you're able to get this resolved so let me know how it goes. I'll here if you need anything else. Have a great day!

karen185
Level 2

Can incorrect paycheck numbers be edited in reports? I click on the check number and get a message "You need a Quickbooks Online subscription to access this page.

Thank you Candice C!

 

I also found a work-around for this. I go to each contractor payments list and click on the payment that has the incorrect check number and correct it there.

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