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eyenstein
Level 1

Can Not Turn On Two Factor Authentication

I know how and where to do this.  It just doesn't work.  Login, go to manage intuit account, security, turn on 2FA, enter password.....NOTHING.  Setting does not change.

 

My email and phone numbers are verified.

 

Is this a known bug?

1 Comment
Jovychris_A
QuickBooks Team

Can Not Turn On Two Factor Authentication

Hello there, @eyenstein.

 

I'll help you sort this out. A few times when lots of processes happening to a browser, this will make the stored cache loaded with internet files.

 

Thus, you can use a private or incognito browser to isolate this issue. Open a browser and press Ctrl Shift N (Google Chrome), Ctrl Shift P (Firefox) or Command + Shift + (Mac browsers).

 

From there, open the Intuit Account Management portal link and turn off the 2-factor authenticator. Then switch it on again. Once done you can then login to your QuickBooks Online/Self-Employed account to test the feature.

 

If this fixes this issue, clear your regular browser's cache to load new files or pieces of data. It will also boost your browsing experience.

 

Alternatively, you can use different browsers for Intuit Account Management portal and QuickBooks Online/Self-Employed like for example running Intuit Account Management on Google Chrome and run QuickBooks Online/ Self-Employed in Firefox to check if this a browser issue.

 

I've added an article for this feature to enable and eliminate: Turn on or turn off two-step verification.

 

If the issue persists, I encourage you to call our Support Team. They have to tools to investigate the matter more in-depth. Follow these instructions to connect with us:

  1. Go to the Help menu.
  2. Hit the Contact Us button
  3. Enter a brief description of the problem.
  4. Select "Let's Talk"
  5. Pick the "Get a call" option to connect with us.

 

Please fill me in your comment (@Jovychris_A) if you need further assistance. I'll be here to help. Stay safe and well.

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