Hi there, tsikes.
Let's try some troubleshooting steps to help us check what's causing the issue. You can add your accountant after every steps to check if it's already working.
First, make sure that you're logged in as the Master or Company Admin. Adding an accountant in QuickBooks Online (QBO) requires admin rights.
Second, a possible browser issue might be preventing you from adding your accountant. Let's switch to a different browser and try it one more time. QBO is supported in any of these browsers:
- Chrome
- Safari
- Firefox
- Microsoft Edge
- Internet Explorer 10 or higher
You might also need to clear cache or delete temporary internet files. That'll remove previously stored browsing data that might have caused the issue. Here's a complete guide on how to do that: How Do I Clear My Browser Cache And Temporary Internet Files?
More details about inviting an accountant in Quickbooks Online are discussed here as well: Add Or Remove An Accountant User In QuickBooks Online.
Leave a reply below if you have follow-up questions.
