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jeff225
Level 1

Can't Connect Mercury Bank to QuickBooks — Ongoing Error 590

Hi everyone, I’ve been running into a frustrating issue with Mercury Bank not connecting to QuickBooks Online, and I’m hoping someone else has either experienced this or found a workaround. It’s been almost two weeks, and I still can’t get my Mercury accounts to sync. I originally had the integration working fine for a long time. But after Mercury transitioned from Evolve Bank & Trust to Column N.A. (their July 15 cutover), everything broke. At first, my old bank accounts still showed up in QuickBooks, but none of my new Mercury accounts were showing. I figured I’d disconnect and reconnect from scratch — but even that didn’t work. Now I get this error every time I try to reconnect: We can’t connect to MERCURY right now We encountered an unexpected error while trying to connect. Try signing in one more time. If that doesn’t work, it’s best to wait a while before you try again. (590) I’ve completely removed and re-added the accounts, tried using incognito mode, and even re-entered my login credentials multiple times — no luck. It’s super frustrating having to manually import CSVs when I used to be able to just click the refresh button. I suspect the issue is related to Mercury’s backend change from Evolve to Column N.A., but I haven’t been able to confirm. Is anyone else experiencing this? Any luck getting it resolved? Thanks in advance for any help.

1 Comment 1
JayneusR
QuickBooks Team

Can't Connect Mercury Bank to QuickBooks — Ongoing Error 590

Hello there, Jeff.

I completely understand how frustrating it must be to deal with this ongoing issue, especially since the integration with Mercury Bank was working perfectly before the transition. I also appreciate that you’ve already performed some troubleshooting steps to try to bypass the error you're encountering.


In QuickBooks Online (QBO), encountering bank error 590 indicates a problem on your bank’s end, which prevents you from syncing transactions between your bank account and QBO.


To resolve this issue, considering that your account was disconnected a few days ago and you've already attempted to reestablish the connection with your bank and QuickBooks, but the issue persists, I recommend contacting your bank. They can confirm if any ongoing problems or system updates might be affecting the integration.


If the bank resolves its issues but the problem continues, I suggest reaching out to our live support team to ensure QuickBooks is functioning correctly.


The Community team is here to help if you require further assistance resolving any related errors in QuickBooks.

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