Can't sign into Intuit account in Quickbooks Desktop Pro 2018

I lowered the screen zoom from 150% to 125% and now theres on X on the window, then it gives me an option to cancel. This lets me into QB but it still doesn't let me sign into the Intuit Account so I expect the problem will come back.

Thanks for reaching out to us, sturdyfence.

Let me share with you some details about the message requiring you to log back into your Intuit account in QuickBooks Desktop.

The improved security and protection are being introduced for the QuickBooks Desktop software user by requiring you to access your Intuit Account once every 180 days when opening the company file. 

To access your Intuit Account inside QuickBooks, you'll have to upgrade your software to any of the supported versions of QuickBooks since QuickBooks Desktop Pro 2018 is no longer supported.

Alternatively, you can access your Intuit account from a web browser. I'll show you how.

1. Sign in to your Intuit account.
2. Enter your user and password.
3. Select I forgot my user ID or password if you don't remember your credential.
4. Follow the onscreen instruction to complete the process.

For your reference, you can read this article for more insights: Set up and use Intuit account user management in QuickBooks Desktop.

You can always visit our website if you require additional useful sources in the future: QuickBooks Help Articles page.

If there's anything else I can help with. Just drop a comment below and I'll be happy to assist you. Have a great day.

I can log into my Intuit ID in my web browser, but when I switchover to QB 2018 window, QB 2018 still gives me the same error when I try to email an invoice - that I need to login Intuit ID.

QB2018 does not recognize that I am logged in via website.  You must login within the QB2018 software for it to recognize that you are logged into Intuit ID account.

I have updated to R17_19 QB2018 - and still having same problem - cannot send customer invoice email because cannot login Intuit ID.

I've reset all updates, reinstalled QB2018, logged in as admin, restarted computer, signed into Intuit on browser, and still have problem.

@2018sucks 

I have updated to R17_19 QB2018 - and still having same problem - cannot send customer invoice email because cannot login Intuit ID.

Your version is outdated and they have disabled the feature to send forms (e.g invoices) by email.

I agree with Fiat Lux - ASIA. Allow me to share additional information about unsupported products.

QuickBooks Desktop discontinues its add-on services like sending sales forms every three years. That said, you will no longer have access to online transactions including, emailing invoices to your customers.

Please know now that you can still utilize the software in managing your books. However, entries such as invoices need to be sent manually outside of the program. To download them, just click the Print icon then select Save as PDF.

To learn more about this topic or in case you'd like to upgrade your plan, feel free to check out this reference: QuickBooks Desktop service discontinuation policy.

We're always ready to lend a helping hand if you have any other concerns or product-related questions. Just leave a reply below, and I'll get back to you as soon as I can. Keep safe and have a great rest of the day.

Did you ever find a solution? I am still using 2018, and just recently opened a new company file to track personal expenses. It now insists I must sign into my Intuit account through QB, but like you experienced, it won't let me. I am trying all sorts of things to get the web connection to work. Nothing so far. Thanks!

Hi LoveGreen, the prompt to log in to your Intuit account within the product is a required feature designed for your security and protection.

Since the QuickBooks Desktop (QBDT) 2018 version has been discontinued and no longer supported, the link used to complete this login may no longer function correctly.

To maintain your workflow and restore the connection to your Intuit account within the product, you may consider upgrading to the latest version of QuickBooks Desktop.

Alternatively, you can still access your Intuit account via a web browser. Here's how:

1. Sign in to your Intuit account.
2. Enter your user and password.
3. Select I forgot my user ID or password if you don't remember your credentials.
4. Follow the onscreen instructions to complete the process.

If you have any further questions, don't hesitate to reply here.

@LoveGreen 

You can open your old company file and run the Condense Data utility to remove all transactions, edit the Chart of Accounts and Lists to suit your needs, and then save the file with a new name. Alternatively, you can use the trial version of QB Desktop 2020 or 2021 as a workaround.