Hello there, ST48.
I'd be happy to guide you through the process of updating your work-related email address in QuickBooks Online (QBO).
If you no longer have access to your work-related email account in QBO and need to update it, you can use the account recovery form. Your request will be processed within one business day during our business hours, Monday to Friday, 8 AM to 5 PM PT.
For security reasons, only you can make changes to your Intuit Account. Our support team does not have access to update or modify your account information.
- Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
- Fill out the form below with your info, and upload your ID or document.
- Within one business day, look for an email from no_response@intuit.com with the next steps. Once your request is approved, you'll receive a link to reset your password.
For comprehensive information on the process, I recommend reading this article: Recover your Intuit Account if you can’t sign in.
Please be aware that as part of the security process, a backup email account is not available in addition to the primary email account.
Additionally, you can also find more information on managing users and roles in your QuickBooks account by referring to the following articles:
Please tag my name in your reply on the Community forum for further inquiries about account management-related processes in QuickBooks Online. I'm more than willing to assist you further. Have a pleasant day!
