Hello there, ST48.
Given that you no longer have access to your work email, using a personal email temporarily would be the best option. We can update it again later once you have a new work email. I'd be happy to guide you through the process of updating your work-related email address in QuickBooks Online (QBO).
We can update the email address associated with your QBO account, even if it's linked to a work-related email that you can no longer access. Below are the steps to change your email address:
- Sign in to your QuickBooks Online account.
- Go to the Gear icon and select Account and Settings.
- Select the Company tab, and click the pencil icon next to Contact Info.
- Enter your new email address in the appropriate fields.
- Press Save once done.
Please note that we can also update your email address in the Company settings of QuickBooks Online after changing your email address. This ensures that your company's correct contact information is displayed on sales forms for your customers.
Moreover, if you wish to change the email address used to sign in to your Intuit account (which affects all Intuit products), follow these steps:
- Sign in to the Intuit Account Manager. Use your sign-in info for QuickBooks, TurboTax, Credit Karma, or our professional tax products.
- Choose the Sign in & security menu.
- Select the User ID, Email address, Password, or Phone section.
- Make your changes.
- Once done, press Save.
For comprehensive information on the process, I recommend reading this article: Update or change your Intuit Account sign-in information.
In addition, you can also check out these articles for more information on managing users and roles in your QuickBooks account:
Please tag my name in your reply on the Community forum for further inquiries about account management-related processes in QuickBooks Online. I'm more than willing to assist you further. Have a pleasant day!
