I called and talked to an emplyee to cancel my subscriptions with Intuit. The employee failed to cancel and I got charged after I was told my subscriptions were canceled. Intuit refuses to give me a refund for something that was a fault of one of their employees. Trying to get someone on the phone that knows how to fix this is ridiculous and although the people on the phone are nice they admit they don't know what they're doing and that the company they work for sucks (employees words not mine) Intuit is not here to help some businesses its here to f u c k them over.
I understand your point about this matter. I want to ensure you won't go through this kind of experience again and get the refund amount for canceling your QuickBooks subscription.
As much as I want to check this further for you, I don't have the chance to do it here in the Community for the security of your account and other personal information.
For the time being, I recommend reaching out to our Support Team again. A live representative has extra tools to pull up your account securely and review the previous case you had. From there, you may also request a higher level of support if necessary.
For more tips about handling your QuickBooks Online account, you can check out the topics from this link: Your QuickBooks account.
If you have any other follow-up concerns about your subscription, let me know by adding a comment below. I'm more than happy to help. Keep safe!