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Jgarley
Level 1

Cancel subscription

I called and talked to an emplyee to cancel my subscriptions with Intuit. The employee failed to cancel and I got charged after I was told my subscriptions were canceled. Intuit refuses to give me a refund for something that was a fault of one of their employees. Trying to get someone on the phone that knows how to fix this is ridiculous and although the people on the phone are nice they admit they don't know what they're doing and that the company they work for sucks (employees words not mine) Intuit is not here to help some businesses its here to f u c k them over. 

3 Comments 3
Angelyn_T
QuickBooks Team

Cancel subscription

Hi, Jgarley.

 

I understand your point about this matter. I want to ensure you won't go through this kind of experience again and get the refund amount for canceling your QuickBooks subscription.

 

As much as I want to check this further for you, I don't have the chance to do it here in the Community for the security of your account and other personal information. 

 

For the time being, I recommend reaching out to our Support Team again. A live representative has extra tools to pull up your account securely and review the previous case you had. From there, you may also request a higher level of support if necessary.

 

For more tips about handling your QuickBooks Online account, you can check out the topics from this link: Your QuickBooks account.

 

If you have any other follow-up concerns about your subscription, let me know by adding a comment below. I'm more than happy to help. Keep safe!

Cancel subscription

Fully agree! They’ve done the same to us. We received a client payment in December of 2021 that they still have not deposited, we’ve been requesting since December they cancel our $165/month subscription we don’t use it at all anymore obviously yet no one will actually cancel it we’ve spoken to several “customer service” people, emailed everyone including our original sales rep with no response. This company is horrible and too big to be helpful to any business less than 50 employees 

RCV
QuickBooks Team
QuickBooks Team

Cancel subscription

I know that this hasn't been easy, Jesse dobson - calvin and Dobbs.

 

I would also feel the same thing if I was charged for the canceled subscription and I appreciate your time and effort in contacting our support agent. I'll take note of your experience with our customer support so we can submit proper feedback to our Management Team.

 

In this case, it would be best to contact our QuickBooks Online Team. I know you already contacted them, however, this is the best option we can have for them to process your refund request. If the previous representative provided you with a case number, just provide it to the agent for them to review the case. Here's how to contact them: 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help menu.
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support.

 

Feel free to browse this link here if you need help with other tasks in managing your Intuit account. It'll route you to our managing account topics with articles.

 

If you have any other questions about managing users' roles and permissions in QBO, please let me know by adding a comment below. I'm more than happy to help. Have a great day ahead. 

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