Cannot register QB online for Mac. Have proper #'s from email. pop up registration box, says my Product # is invalid which it isn't, and can only Register later.

Which QB Desktop year version do you have? 2024 or older?

2023  This is what my dialog box looks like every time, and the numbers are from my registration email.

[screenshot removed by Moderator for security purposes].

Login to your CAMPS and make sure the installation and product code are correct with the year version you want to register.

www.camps.intuit.com

I cannot seem to find that information anywhere in the CAMP browser, where is it hiding? This is so frustrating. I miss my desktop version so much!

If you have an active subscription, you will see it on your dashboard in CAMPS. You can click on it and you will find your license information. Otherwise, you need to purchase a new one.

I do have an active subscription, for the life of me, I cannot find where this information is, under what icon, section or whatever.  I am actually a very computer literate person and this is making me nuts:-)

@pwehde-mac-com 

Login to your CAMPS and click on "Quick view" link. You will find your codes.

Otherwise, contact me in private if you need assistance or use QB for Mac with a non subscription license.

Hello there, @pwehde. I appreciate the details you've shared in this thread. Let me route you to the support that can check your product number so that you can register QBO for MAC.

I understand that you may feel frustrated, and I appreciate you checking CAMPS for your license information. However, since you have an active subscription and are unable to locate your license information from there, I suggest reaching out to our Customer Support Team. I know that you've already contacted them, but they can securely check your product number and assist you in registering your QBO for MAC.

Here's how:

1. Open this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
2. Select QuickBooks for Mac and click Continue.
3. Type in your concern and then hit Continue.
4. Pick Chat or Callback.

They're available weekdays from 6 AM to 6 PM PT. 

For more details on how to find your license number in CAMPS, you may follow this article: Manage your QuickBooks Desktop subscriptions and services.

I'll share some links that will guide you in setting up your QuickBooks Desktop for Mac and using QuickBooks Online once you have registered:

• Register QuickBooks Desktop for Mac
• Update QuickBooks Desktop to the latest release
• Get started and adjust settings after you sign up for QuickBooks Online

Let me know whenever you have any clarifications about your product number or anything else in the program. I'll chime into this thread right away to assist you further. Stay safe.

Spent 15 minutes with an agent than waited more than 45 minutes on chat while a business consultant agent never showed up.  Still cannot log into QB online.  Apparently my License # that was emailed to me from Intuit is from 2011!!, no wonder I cannot register my product.  This situation is not rectified and I am left with inadequate support yet again.  I think I've tried 6x so far!  It's ridiculous, I've paid for a product and I can't get into my account any longer due to License # issues.  Very, very disappointed. 

@pwehde-mac-com 

Contact me in private and we may share another option.