Changing default receivable account for QB online

Thanks for joining us here in the Community, Monica Barreda.

You've come to the right place for assistance with QuickBooks. I'd be glad to show you how your client can edit their receivable account in QuickBooks Online.

This can be done by editing the products and/or services they're invoicing to customers. Here's how:

1. Hover over the Sales tab in the left navigation menu and click Product and Services.

2. Locate the item you'd like to change the account for and select Edit on the right.

3. In the edit panel you can make changes to the income account for that particular product or service.

4. Choose Save and close when you're finished.

The following article provides additional info about editing products and services in QuickBooks Online.

These steps would need to be completed for each sales item that is posting to the old account. Please don't hesitate to reach back out if you have any other questions.

Thank you for this information. I was contemplating creating a new receivable account and then merging the old receivable account with the new account that is being used. What do you think? Will this automatically link the products to the new account? Then the other thing was just changing the name of this receivable account to just accounts receivable, but i dont like doing that because i like to show the change for accounting purposes. I tried reclassification, but cant do that because of the product inventory. Can i gain some insight from you on the merging of the accounts receivable? Thank you again for your assistance on this issue. 

Thank you for getting back to us, @Monica. Let me share with you some insights regarding the merging of accounts in QuickBooks Accountant Online. 

Yes, you can to merge accounts in QuickBooks Online, but you need to keep in mind that merging accounts is permanent. Merging the old A/R and new account will move all the data to one making it a default account. 

This would mean that all the the incoming invoices/sales automatically will be posted there. 

Furthermore, you can change the name of the receivable account to just accounts receivable, you can do so by editing the account name in QuickBooks Online.

Here are the steps to follow:

1. Go to Settings and select Chart of accounts.
2. Find the Accounts Receivable account and select Edit.
3. Change the Account name to Accounts Receivable.
4. Hit Save.

Furthermore, if you want to group your open receivables, you can set up parent and sub-customers to group your open receivables. This allows you to group and sub-total your open receivables by the parent customer.

Feel free to visit these articles if you want to learn more about managing default accounts and merging duplicate accounts, customers, and vendors in QuickBooks Online.

I hope this information helps you. If you have any further questions or concerns regarding the merging of accounts in QuickBooks Accountant Online, please don't hesitate to reach out to us. Have a great day!