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NRUS
Level 1

company file disappeared and backup (QBB) won't restore

Thank you AArlb

Same thing happened to me with only one of my company files.  All of a sudden the .QBW file was gone and there was a .QBB file.  I tried restoring it from both a local backup and the QB online backup, nothing happened.  I tried changing the extension, but couldn't figure out how.  So I searched here, so see if anyone else had tried it, and found your post, AArlb.  I did what you suggested about changing the extension, and it opened up like normal!  Saved me hours of frustration with QB support!!  THANK YOU, THANK YOU AArlb!! 

AileneA
QuickBooks Team

company file disappeared and backup (QBB) won't restore

Great job, NRUS. 

 

We in the Community are extremely happy that you were able to find my colleague's and another user's post helpful and able to resolve your issue. 

 

You may also visit our website for more tips and other resources you can use in the future: QBDT self-help articles.


Please don't hesitate to leave a comment below if you have additional questions. I'll be around to help. Take care!

titleaid
Level 1

company file disappeared and backup (QBB) won't restore

FINALLY, A straight answer!!! THANK YOU SO  MUCH, it works after hours of trying different things written. Aghhhh. THANK YOU

TothePennyLLC
Level 1

company file disappeared and backup (QBB) won't restore

That was so helpful. I have been working on this for several hours and that simple file name changed fixed the whole issue. Thanks so much!!!

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