It does not need a complete review.  The solution is simple.  I have all the documentation to prove that I am the proper owner of the company.  I just need you to provide to me the Quickbooks identification number for the company so that I can properly complete my application to become primary administrator, in order to be able to view past quarterly performance of the company on Quickbooks.  

I'll sort things out for you, @Jsinunu. Let me help you get the identification of your company in QuickBooks Online.

The only person who can provide the identification number is the one who set up this account you have. Since we also don't have permission to access the subscription, I recommend contacting him and letting him give you the details you need. 

I'm also giving you the steps to find the ID by heading to the Gear icon.

Here's how:

1. Open the QuickBooks Account.
2. Next, navigate to Billing and Subscription.
3. In the upper middle area, there's a piece of information that contains 15 digits you can see under the Company ID. 

Moreover, I'm adding these references you can use on your tasks and collect overview and outstanding metrics of your company's performance. You can choose any of this article below:

• Create charts to see your business performance.
• View and edit management reports in QuickBooks Online.

Glad to serve you today. I also appreciate your patience while waiting for the exact solution you require. Please know that I'll do my best to give you an accurate answer. Take care.

@Jsinunu 

You can purchase a 3rd party password service to reset the Admin password as the last resort

I am so sorry for what you are going through.  A potential new client wants me to work with them and the same thing happened.  The master administrator died along with the login info.  The ExecDir of the organization has put in well over 20 hours as well.  Really totally unacceptable.  I hope you finally get the help you need...and I hope the organization I am writing about does as well.  I am going to try to help them today.

changing ownership

Let's work closely together to ensure that the transfer of the admin role is seamless and free from any inconvenience, Gary.

There are several factors to consider if you would like the master admin role transferred to you.

• Gather documents for your request to protect your account and data, we need documentation that you’re the rightful owner. This includes access privileges for it.
• Sign in with your email to access and complete the form, which contains all the necessary details. If you do not have an Intuit account, you'll need to create one.
• We'll review your case as soon as possible. Once the review is complete, you’ll receive an update via email with the status of your request. Wait for an email from no_response@intuit.com.

For detailed information, refer to this link:  Request to be the primary admin or contact.

On the other hand, if you are a user and want to transfer the master admin role, you can check out this article: Transfer the primary admin role in QuickBooks Desktop.

If you wish to change your company file in the future due to a change in your company's name, you may do so by visiting this reference: Rename your QuickBooks Desktop company file.

We value your trust in engaging with our Community space. Should you have any further questions or concerns about changing the admin role, please feel free to revisit this thread for additional support. We're here to support you every step of the way.

@gary127 

QB Desktop or QB Online?