Created QuickBooks Online Admin Account

I appreciate the details you included in your post, egreening1. No worries, I'll help you set up your Workforce account.

First off, when you created a QuickBooks Online (QBO) account, that would explain why you're unable to create a Workforce account. You're required to use a different email between QBO and Workforce.

With that said, I suggest you ask your employer to send you another invite and create your Workforce account with a different email address.

To do this, here's how:

1. Check your inbox for an email with the subject [Business name] has invited you to view your pay stubs online. In case you don't see it, open your spam folder, or let your employer know about it. It’s possible they used an incorrect email.
2. Open the email, then select Create account or Sign in to accept the invitation.
3. Create an Intuit account with your email and a password. If you already have an Intuit account such as a previous QuickBooks Workforce or TurboTax account, sign in with that email address and password.

As for the QBO account that you created by mistake, you can cancel the subscription if you don't plan on using it. Also, deleting your QBO account won't affect your employer's data in any way at all.

Lastly, here's an article that you can browse through on how to change the primary admin user in your account: Change the primary admin user in QuickBooks Online.

If you have any other concerns managing your account or anything else about QuickBooks, let us know by dropping a comment below. We're always here to assist you. Have a good one.

Okay, thank you!

I was curious what to do, since when I sign in to my QuickBooks I see two companies listed, but I can't access their QuickBooks from here. Does that mean I should still delete? 

I also wanted to ask if there is a way to cancel a data download request from my end, besides contacting support. 

Thanks! 

This is what I see when I am logged in to my account and view products and billing. 

Thanks for getting back to the thread. I'm here to share my thoughts about canceling your QBO subscription.

I understand that you want to delete your QBO account and you're concerned about accidentally affecting your employer's data. Rest assured that deleting your account won't have any impact on your employer's data as you're only deleting your account. Additionally, as an admin, you have the option to cancel any data download request without having to contact support.

I'm adding these articles you can use in the future:

• How to cancel your subscription.
• What happens to my QuickBooks Online data after I cancel?

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

Perfect! What are the steps for deleting my that request as an admin? 

Great! What are the steps to cancel that request as an admin? 

Hello there, egreening1. Let me redirect you to our support to get your mistakenly added admin access deleted.

Here's how:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Also, I've added this article for your guide as you start QuickBooks Online: Get Started with QuickBooks Online.

If you have additional concerns about deleting your admin access, feel free to come back here in the Community. We're here to assist you 24/7.