Customer Service Chat

What is the problem with your QBD?

I understand the inconvenience and frustration you experienced while interacting with one of our representatives, Allgood1.

Your feedback is of utmost importance to us. To ensure that your feedback reaches the appropriate team, we will be forwarding it to our QuickBooks Desktop Support Team immediately. They will take appropriate measures to address any issues encountered during your interaction.

We are dedicated to resolving any issues and providing the assistance you need. If you have concerns, you're always welcome to post here. We'll be around whenever you need help.

I recently closed my company. I need to get back into my company records on QuickBooks and it tells me I need to renew, and I’m no longer in business and no longer need to renew my subscription, so how do I get into my files to get what I need? It won’t allow me to access my files unless I renew. 

Hello there,

If your QuickBooks Desktop version is from 2021 or an older version, you can use the trial license to restore and open your file. Visit this article for further guidelines about downloading the free trial: Download a trial of QuickBooks Desktop. 

Here is also some information for you on how to access the view-only mode if your subscription expires or if you decide to cancel your subscription:

• You will be unable to access 3rd party apps.
• Only company file admins can access view-only mode.
• Currently, view-only access is only available for Pro Plus, Premier Plus, and Enterprise. Note: QuickBooks Point of Sales and QuickBooks Desktop Mac Plus don’t have view-only access. 
• The view-only mode might not work in multi-user mode. To access your data, switch to single-user mode before you cancel your subscription.
• If you are on Intuit Cloud Access/Hosting with Right Networks, the view-only mode won’t work.
• It applies only to QuickBooks Desktop licenses already installed on your computer. The view-only mode won’t work in case of reinstallation.

Otherwise, it is best to connect with our QuickBooks Desktop Support, as it may require assistance from our Customer Care Team. Contact them for further guidance. They also have tools like screen sharing and guide you through the process. Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can utilize this article for future reference: Choose the QuickBooks Desktop product for your needs.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

@Lr-4469_ 

Which QB Desktop year version did you use?

Agree with your complaint....!

What is the deal with quickbooks desktop sending updates that take 30 minutes to do???????

UGH

I am unable to get in to view my paystub 

I can see that you're having trouble accessing your paystub, @ecornier2, and that can be a bit of a hassle. I'm here to help you find a solution so you can get back on track quickly. If you're ready, let's go through some troubleshooting steps together.

Are you trying to view your pay stub sent from QuickBooks Desktop (QBDT) via the Workforce app or using a browser? If so, please know that to view pay stubs in your Workforce account, paychecks after each payroll run in QBDT must be uploaded first so employees can access them in their Workforce account. Here are the steps to follow:

1. After running payroll in QBDT, select Send to Intuit on the Confirmation and Next Steps screen.
2. On the Send/Receive Data window, select Send. When prompted, enter the payroll service PIN.
3. If you forget to select Send to Intuit after creating paychecks, you can go to Employees, and then select Send Payroll Data.
   

    

On the other hand, if you have trouble signing in to your Workforce account to view your pay stubs, refer to the steps detailed in this article: Troubleshoot common QuickBooks Workforce sign-in issues.

If you still need live assistance with your concern, you can follow these steps to contact our live Customer Care Team:

1. Sign in to your QuickBooks Workforce account.
2. Select Help.
3. Click on Contact Us.
   

    

You can also go over this reference for other means of getting live assistance: Get help with QuickBooks products and services.

For future reference, you can also browser helpful articles about QBDT topics through this link: QuickBooks Q & A. 

We'll be here in the Community if you have further questions or perhaps add clarifications to your concern about viewing your pay stubs. We're committed to offering ongoing support. Take care!

@Allgood1  RE: They became frustrated and just repeatedly pointed to the place where I was right clicking, sent me an email to do a right click, which I was already doing, and just left. Ended the chat. 

Congratulations! You've experienced state of the art Intuit support!

This happens all the time. Also, if anyone ever promises to call you back, they won't.