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A
Allgood1
July 28, 2023
Question

Customer Service Chat

  • July 28, 2023
  • 9 replies
  • 69 views

I actually have a complaint and can't determine where else to go to provide the feedback to Quickbooks.  After working with an initial customer service representative by chat for 45 minutes and getting cut off by a required reboot, I began a second chat with customer service representative Segchris Price (Intuit QuickBooks Desktop Customer Care) yesterday and the representative just left the chat.  My problem was not resolved and at that point we'd put in 30 minutes already trying to resolve it.  They were asking me to right click on something that I was right clicking on.  They became frustrated and just repeatedly pointed to the place where I was right clicking, sent me an email to do a right click, which I was already doing, and just left.  Ended the chat.  Wasted my time.  I spent a total of 4 hours yesterday on my issue and finally got resolution by calling customer service and had a positive experience there.  If this were my business, I wouldn't tolerate that kind of behavior from someone who is working with customers.

    9 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    July 28, 2023

    What is the problem with your QBD?

    S
    SarahannC
    Level 9
    July 28, 2023

    I understand the inconvenience and frustration you experienced while interacting with one of our representatives, Allgood1.

     

    Your feedback is of utmost importance to us. To ensure that your feedback reaches the appropriate team, we will be forwarding it to our QuickBooks Desktop Support Team immediately. They will take appropriate measures to address any issues encountered during your interaction.

     

    We are dedicated to resolving any issues and providing the assistance you need. If you have concerns, you're always welcome to post here. We'll be around whenever you need help.

    L
    Lr-4469_
    August 21, 2023

    I recently closed my company. I need to get back into my company records on QuickBooks and it tells me I need to renew, and I’m no longer in business and no longer need to renew my subscription, so how do I get into my files to get what I need? It won’t allow me to access my files unless I renew. 

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    August 22, 2023

    @Lr-4469_ 

    Which QB Desktop year version did you use?

    J
    JQ61
    November 12, 2024

    Agree with your complaint....!

    What is the deal with quickbooks desktop sending updates that take 30 minutes to do???????

    UGH

      E
      ecornier2
      December 6, 2024

      I am unable to get in to view my paystub 

      AlverMarkT
      AlverMarkTModerator
      Moderator
      December 6, 2024

      I can see that you're having trouble accessing your paystub, @ecornier2, and that can be a bit of a hassle. I'm here to help you find a solution so you can get back on track quickly. If you're ready, let's go through some troubleshooting steps together.

       

      Are you trying to view your pay stub sent from QuickBooks Desktop (QBDT) via the Workforce app or using a browser? If so, please know that to view pay stubs in your Workforce account, paychecks after each payroll run in QBDT must be uploaded first so employees can access them in their Workforce account. Here are the steps to follow:

       

      1. After running payroll in QBDT, select Send to Intuit on the Confirmation and Next Steps screen.
      2. On the Send/Receive Data window, select Send. When prompted, enter the payroll service PIN.
      3. If you forget to select Send to Intuit after creating paychecks, you can go to Employees, and then select Send Payroll Data.

         

      On the other hand, if you have trouble signing in to your Workforce account to view your pay stubs, refer to the steps detailed in this article: Troubleshoot common QuickBooks Workforce sign-in issues.

       

      If you still need live assistance with your concern, you can follow these steps to contact our live Customer Care Team:

       

      1. Sign in to your QuickBooks Workforce account.
      2. Select Help.
      3. Click on Contact Us.

         

      You can also go over this reference for other means of getting live assistance: Get help with QuickBooks products and services.

       

      For future reference, you can also browser helpful articles about QBDT topics through this link: QuickBooks Q & A. 

       

      We'll be here in the Community if you have further questions or perhaps add clarifications to your concern about viewing your pay stubs. We're committed to offering ongoing support. Take care!

      BigRedConsulting
      BigRedConsulting
      Level 15
      December 6, 2024

      @Allgood1  RE: They became frustrated and just repeatedly pointed to the place where I was right clicking, sent me an email to do a right click, which I was already doing, and just left. Ended the chat. 

       

      Congratulations! You've experienced state of the art Intuit support!

       

      This happens all the time. Also, if anyone ever promises to call you back, they won't.

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