Data Deletion Request will not complete

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I appreciate the detailed explanation of your concerns, @Tawnytim. I completely understand the importance of an efficient deletion process for your cancelled companies. Let me provide details on how we can resolve this.

For this type of concern, I recommend continuing to work with our Live Support Team, as we cannot access your account on our public Community website. They can securely handle your deletion request and provide you with any necessary updates. Please provide your case number to streamline your support experience.

Here's how:
 

1. Sign in to your QuickBooks account in a mobile browser.
2. Go to the Help menu.
3. From the Search tab, select any article.
4. Click Contact Us.
5. Pick a topic or enter your concern, then select Continue.
6. Choose Chat with us or Have us call you.

For more details about the support schedule, please see the article: Get help with QuickBooks products and services.

Additionally, you can check out this article for future reference if you need to download your personal data from your Intuit account: Access and manage your personal data from your Intuit Account.

Feel free to return to this conversation if you need more help managing your QuickBooks company files, @Tawnytim. We're here to answer them the best we can.

I wonder what this is supposed to mean?

There's something to do in undefined?  And no punctuation, either!

Does someone actually get paid to write nonsense messages like this? QuickBooks Online is becoming comically stupid.

Thank you for your advice.  I have now spent in excess of 3 hours between 3 separate chat/screen sharing sessions.  I'm getting nowhere and every time I pull up a new chat, we seem to start all over again.  The agent wants to show me how to perform a data deletion request.  Are there any competent support staff members there, which you might be able to connect me with?

This is standard and normal for Intuit support. You've probably figured out by now that the reps have no ability to solve anything technical.

Hello @Tawnytim. We understand how frustrating it must be to repeatedly request the deletion of your inactive QuickBooks subscriptions. We want to assure you that we're here to help get this resolved.

We've escalated your request to our Next Level Help team. They will carefully review your Community comments and support history to understand the full context of the issue with your canceled subscriptions.

You can expect to hear from one of our experts within 1-2 business days with the next steps to finally get those inactive companies deleted from your account.

Thanks for joining this thread, donnat2.

You can permanently delete your Intuit Accout and all of the data associated with it from your Intuit Account Manager. If you do so, all licenses and subscriptions will be deleted and can't be recovered.

Here's how to permanently delete an Intuit Account and all of its associated data:
 

1. Sign in to the Intuit Account Manager.
2. Go to your Data privacy section.
3. Click Delete.
4. Select Make a delete request.

Requests can take up to 90 days to be completed. During this time, I'd recommend not creating a new Intuit Account using the same email address, or your new data may also get deleted.

I've also included a detailed resource about managing data which may come in handy moving forward: Access & manage personal data from your Intuit Account

Please don't hesitate to send a reply if there's any additional questions. Have a great Wednesday!