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Level 1

Do not have the option to update my billing info for my subscription. My free trial ran out and now cant find anything stating what my subscription is?

 
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QuickBooks Team

Do not have the option to update my billing info for my subscription. My free trial ran out and now cant find anything stating what my subscription is?

We'd want to make sure we get to update your billing information, nick-gaskey

 

There are options where you can check the status of your subscription, and update your payment information at the same time. First is doing it inside QuickBooks Online. Just make sure you're logged in as the Master or Company Admin to have the option to manage your account. Let me show you how:

 

  1. Click the Gear icon and look for Account and Settings.
  2. Go to the Billing and Subscription tab.
  3. Click the Edit link beside Payment Information
  4. Enter your credit card information. Make sure that it matches with what your bank has on their file.
  5. Click Save Changes.

Second option is to give us a call so we can verify your account and update it for you. Our contact details are listed in the Connect with a QuickBooks Expert section of this Help article: Get Help With QuickBooks Online.

 

I'd be glad to visit this thread again if you need more help. I'm always here to help.

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