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Bryan_M
QuickBooks Team

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Hi, @Poolgirl51 and @SPOTPaws.

 

Please know that this isn't the kind of service we want you to experience while receiving payment from Venmo.

 

At the moment, there are several ongoing investigations about Venmo. If you're referring to banking error 106, it was now tagged as closed. However, if it's another kind of error, please let us know.

 

In the meantime, we recommend contacting QuickBooks Online (QBO) Live support to help you sort things up. On top of that, their tools are equipped to pull up your account in a safe environment and review the root cause of the issue, then find a fix.

 

Here's how:

 

  1. Click the Help (?) icon.
  2. Select Assistant to get a personalized answer, or if you need further help, you can still Talk to a human.
  3. Select Search to read knowledge-based answers. Then, click Contact Us below.
  4. Choose the Ask about something else tab, and enter a brief description of your concern.
  5. Pick either Chat with us or Callback.

 

If you want to learn how to fix some basic banking errors, you can read this article: Fix bank errors 102 and 105 in QuickBooks Online and QuickBooks Self-Employed.

 

Let me know if you have additional questions about receiving payments from Venmo. I'll reply as soon as possible. Keep safe..

whocare06
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Running in to the same issue here. I am getting error 103 

 


Hmmm, that still didn’t work. (103)

Check our support site for help resolving this issue. You can also contact a customer care agent there.

Kevin_C
QuickBooks Team

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Thanks for joining us on this thread. I'm here to provide some updates regarding the inability to connect Venmo to the QuickBooks Online (QBO) issue and help you point in the right direction for support.

 

Currently, we've already received reports that some users have also encountered the same issue you're having. Rest assured, our Engineering Team has looked into the issue and our online banking team has determined that your Financial Institution is blocking our access. We have opened communication with the Financial Institution and are working to resolve this issue. Unfortunately, we don't have an expected timeline for when the issue will be resolved.

 

For now, I suggest reaching out to our Customer Care Team so they can add you to the list of affected users and notify you via email of the resolution updates. You can present either of these investigation numbers (INV-93253 & INV-92263) to our representative to speed up the process. Here’s how to get in touch with them:

 

  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose a way to connect with us.

 

Please check out our support hours to ensure that we can address your concerns on time.

 

Once everything's good with your transactions, you can visit these resources that will help you speed up the review process of your online bank transactions:

 

 

I appreciate your patience as we're working to get the Venmo transactions back to normal again. Please let me know how it goes after reaching out to them. Keep safe!

 

active waggers
Level 3

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

That’s not correct. This has been going on since August. It is not a problem of Venmo. It is a problem of QuickBooks. This needs to be fixed or a lot of people are going to switch to other accounting softwares. 

A7028
Level 3

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

They keep closing the issue without doing anything, so they think it's only been going on for days, but look at this thread. It's been consistently broken, every day, for months!

james200
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Yeah. This issue has been going on and is still going on months later. At least 6 months on our end. Support has done nothing even after contacting them. Still waiting for a reply and resolution. 

BWHS01262
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Having the same problem. It was working but now the connection won't sign in. I did get a message that there was an attempt to sign in from an unrecognized device via email.

JamesAndrewM
QuickBooks Team

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

Welcome to the forum, and thanks for joining the thread. I'll share information relating to the issue you are having about the connection error between Venmo and your QuickBooks account.

 

We currently have an open investigation (INV-93253) into this concern. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

 

1. Sign into your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

I'm including these articles you may find helpful in the future while working on a task in QuickBooks Online:

 

 

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution. If you have further questions about the features available in QBO, drop a comment below, and I will answer them in any possible way. That's it for now. Stay safe!

active waggers
Level 3

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

After six months of this BS I just cancelled my subscription to Quickbooks. Adios.

karmenivore
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I just purchased QuickBooks online to link exclusively with my Venmo business credit card. Since this isn't resolved QuickBooks is effectively useless to me... Has there been no progress on the 103 investigation??

IrizA
QuickBooks Team

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I understand the importance of being able to connect your Venmo business card to QuickBooks, karmenivore

 

The INV-93253 is currently in progress. I recommend contacting our online support so that they can add you as one of the impacted users in QuickBooks. In addition, you'll be able to receive an email coming from QuickBooks if the said matter is resolved.

 

Here's how to contact our support:

  1. In your QBO account, select Help (?)
  2. Choose the Search tab.
  3. At the bottom of your screen, click Contact Us.  
  4. Type your concern. Then click Continue
  5. You may choose CallbackAppointment, or Chat as your way to connect with us. 
  6. Kindly fill out the provided field such as your First nameLast nameEmail address, and Phone number. 
  7. Depending on what you choose as your way to connect with us, click CallbackSchedule an appointment, or Chat. 

 

Please know that there's no specific timeframe as to when this issue is resolved.

 

You may also want to learn more about the Support hours of QuickBooks.

 

As of the moment, you may want to import your transactions into QuickBooks: Manually upload transactions into QuickBooks Online

 

Please hit the reply button if you have further information or concerns as you contact our support. We're always here to help you if you need our assistance. 

voxbody
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I wouldn't hold out any hope on this issue being resolved. it's been ongoing for at least 6 months now and all the update we get on this thread, or elsewhere, is telling us to report the problem and that they are assuredly looking into it. I've yet to see an update that says anything more than that.

I gave up on waiting for a solution since I needed to finalize my 2023 finances, and began manually importing Venmo transactions, which is an imperfect solution that makes it impossible to track merchant fees accurately. 

I currently have 3 bank/payment accounts linked thru QBO, and need to manually import for 2/3 of them (paypal and venmo). 

klefevre
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

did you get it to work it is not working for me either

karmenivore
Level 1

Does anyone have any issues with Venmo? All of a sudden Quickbooks won't connect with Venmo and download the transactions. I've checked the log in and it is ok.

I'm with you. Seems a bit hopeless at this point. Can I ask how you are manually importing from Venmo? I'm assuming maybe that's just for Venmo app payments and not credit card. I called Venmo credit card and they said they can only give me a PDF and to transferred me to Synchrony who told me my number was invalid and promptly hung up.

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