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paige18
Level 1
posted
‎July 25, 2025 08:06 AM
last updated ‎February 04, 2026 4:27 AM

Does anyone know who I can contact about getting primary admin added back under my role under Manage users?

I changed my role to in house accountant, thinking I would have access to delete something I reconciled. After that I could not change myself back to primary admin because I lost access to those privileges. I had to fill out a request with my my Drivers license, Owners drivers license, a letter from the owner of company requesting that they change my role back to primary admin, and Article of Organization. I was rejected because Owner of company is not listed as Owner on Tre Hargett, Secretary of State Article of Organization. I really need to talk to someone to see what I need to do. I have where he got his EIN# from IRS that states him as Sole Member. Can anyone help!

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1 Comment 1
BabyB
QuickBooks Team
QuickBooks Team
‎July 25, 2025 09:00 AM

Does anyone know who I can contact about getting primary admin added back under my role under Manage users?

I appreciate your proactive approach in completing the request as the primary admin, Paige.

 

I recommend contacting our Live Support team for a detailed review of your account and guidance on the actions required to regain your role as the primary admin.

 

Here's how to contact them:

 

  1. Click on the Help (?) icon.
  2. Choose either tab to get started: Assistant or Search.
  3. Type your concern and select Contact Us.
  4. From there, choose to get a Callback from a live expert.

 

Please check their support hours to connect with an expert at a time that is most convenient for you.

 

For any other QuickBooks-related questions or concerns, feel free to return to the Community page at any time for assistance.

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