Does Quickbooks offer email support?

Let me share with you the support options available in QuickBooks, @staciemalkus.

Currently, QuickBooks doesn't offer email support. Instead, you can contact our support team through chat, phone calls, or by asking questions in the QuickBooks Community. These channels are available to assist you with any inquiries or issues you may have. If you'd like to reach them, you can click this article: QuickBooks Online Support.

• Start a chat- offers live chat support, allowing you to chat with a support representative in real time.
• Get a callback - provides phone support for users who prefer to speak with a support representative directly. 
• Ask the community - an active community forum where users can ask questions, share knowledge, and get help from other QuickBooks users.

Please be advised that our support hours for QuickBooks Online Plus, Essentials, and Simple Start are from Monday to Friday, 6:00 AM to 6:00 PM Pacific Time, and Saturday from 6:00 AM to 3:00 PM Pacific Time. While for QuickBooks Online Advanced is available round the clock, seven days a week.

Also, can you share more details about your concern? I might have the steps you need to sort it out. Other members of the forum can also see this thread and share their help as well.

Furthermore, I would like to include additional resources that can assist you in effectively managing your personal data and subscription accounts within QuickBooks.

• Access and manage your data from your Intuit Account
• Manage billing, payment, and subscription info in QuickBooks Online

Please know that you're always welcome to reply anytime if you still have questions or concerns with your account. I'll be around to help. Take care and stay safe.

I have been on hold for over an hour with the "call us" option for support.  I replied to a support email with the details of my problem. It was/is completely ignored.  I just want an email address to send my issue to.  My issue is explained in great detail in the attachment I sent (below)

(Attachment removed)

I regret to hear that you've had to go through this, Jim. Please understand that this is not the way we want you to feel. 

As much as I would love to assist you with this concern, this matter involves personal information and accessing your account. Therefore, I recommend reaching out to our support since it'll allow them to view your account using their tools and identify the main cause of this issue. 

Here's how:  

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

You may also want to learn more about the Support hours of QuickBooks to know when's the best time to call them. 

Additionally, you can also access this website to learn how to track bills and record the payments: Enter bills and record bill payments in QuickBooks Online. 

Please keep me posted as you contact our support. Together with the Community, we're here to offer our help in any way we can. 

@jimchait-gmail-c 

Copy paste your problem here. Don't use attachment.