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patrickxbooks
Level 1

Downloaded Transactions NOT Matching

I use the QB Payroll service.  My downloaded bank transactions are not matching to my payroll checks or DD in For Review in many cases.

 

Paroll Acct For review.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have tried the Find Other Matches option but the checks do not appear in that list. 

 

Payroll Find Other Matches.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have been manually adding the transactions but then the transaction is not matched to the valuable Split information (Deductions).

 

Payroll Catagorized.JPG

 

 

 

 

 

 

 

 

 

 

 

Does anybody else have this issue?

 

Why do only 2 Payroll Checks show up in the Find Other Matches list when I have run many more checks than that?  I think that this must be the cause of the problem.  I have looked into those 2 checks that are listed and I do not see any difference in how they were entered or categorized.

5 Comments 5
Sherrie_F
QuickBooks Team

Downloaded Transactions NOT Matching

I appreciate you for adding more details to your post, Patrick.

 

There are a few reasons why certain transactions may not recognize a match when clicking the Find Match option:

 

  • The amounts or dates don't match.
  • The transaction is older than six months.
  • The payment has been reconciled.
  • The transactions entered in QBO have already been matched to another downloaded transaction.
  • The system will look for transactions that fall within a 10% range of the bank transaction dollar amount when trying to match foreign currencies.
  • There are multiple currencies involved, and the exchange rate has shifted significantly, making the amounts very different.

 

With that said, I'd suggest putting the transaction back in the For Review tab so you'll be able to match it again.

 

  1. On the left navigational panel, look for the Transactions tab.
  2. Select Bank transactions.
  3. Choose the For Review tab.
  4. Search for the added paychecks.
  5. From the Action column, click Undo.

 

Once done, view the transaction in the For Review tab. Then, match your downloaded paycheck.

 

Additionally, I've included this article that can help you how to categorize transactions uploaded to QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

 

Let me know if there's anything else you require additional assistance with when managing your transactions. Have a good one.

patrickxbooks
Level 1

Downloaded Transactions NOT Matching

Thank you for your speedy reply!

 

None of the conditions for not matching apply here.

 

The dates and amounts are exact and the transactions have not been matched already. In many cases, the actual check number is transmitted (see attached above) with the bank download information and QBO still will not match.

 

I can find all of the checks in question in Employees/Paycheck List but those same checks do not match in For Review and do not appear in Find Other Matches.

 

The checks not matching is intermittent but none of my DD payments ever match.

 

 

 

 

 

patrickxbooks
Level 1

Downloaded Transactions NOT Matching

Thank you for your speedy reply!

 

None of the conditions for not matching apply here.

 

The dates and amounts are exact and the transactions have not been matched already. In many cases, the actual check number is transmitted (see attached above) with the bank download information and QBO still will not match.

 

I can find all of the checks in question in Employees/Paycheck List but those same checks do not match in For Review and do not appear in Find Other Matches.

 

The checks not matching is intermittent but none of my DD payments ever match.

 

patrickxbooks
Level 1

Downloaded Transactions NOT Matching

Thank you for your speedy reply!

 

None of the conditions for not matching apply here.

 

The dates and amounts are exact and the transactions have not been matched already. In many cases, the actual check number is transmitted (see attached above) with the bank download information and QBO still will not match.

 

I can find all of the checks in question in Employees/Paycheck List but those same checks do not match in For Review and do not appear in Find Other Matches.

 

The checks not matching is intermittent but none of my DD payments ever match.

 

ZackE
Moderator

Downloaded Transactions NOT Matching

Thanks for following up with the Community, patrickxbooks. I appreciate your detailed information.
 

Since you've confirmed there's no reasonable cause for the transactions not to match, but they're still not matching, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

 

  1. Use the Help (?) icon.


     
  2. Click Contact Us.


     
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.


     
  4. Select Start messaging or Get a call.


     

Be sure to review their support hours so you'll know when agents are available.
 

If there's any questions, I'm just a post away. Have a lovely Thursday!

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