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Hello, robin1625.
This isn't the experience we want you to get when you call for help. This is a busy month for businesses, and we want to get you back up and running again.
I'd like to take it from here. However, I'm unable to access your account information in a public space. Normally, our support people would need verification (for security purposes) before you can reset and change your company file password.
Since you've already processed the Master Admin claim documents, I'd recommend giving our support another chance to help you again. This time, you'll want to tell the next available agent to expedite the claim processing so you can access your company file again.
If you have a case number, you can provide it to them so they can read through the notes from your previous calls.
You can use the same phone number. If you don't have it handy anymore, here's how you can reach them again:
- Open QuickBooks Desktop.
- Click the Help menu (you can still do this even if you're not logged in to a company file).
- Choose QuickBooks Desktop Help.
- On the new pop-up window, click the Contact us link.
- A new window will open. Choose a topic or type "follow up with the email change request" in the search box.
- Click Search then scroll down to the bottom.
- Click Start a message or Get a phone number (whichever is available).
After successfully logging in to your company file, please visit our articles if you need help managing your transactions and other business data. Browse the topics in our general help page and look for an article.
If you have other concerns, do let me know in the reply section below. I'm willing to listen and address them for you.
