Employee returned. under Manage Users, I reactivated him but, the list still shows him as "inactive".When I sign out and go back in, he's not in the user list anymore.

Hey there, @louann3. 

How's your day going so far? I hope all is well. 

It sounds like you have some issues going on with your browser's cache. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like an active employee show inactive again once you sign in. I've included the links for all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, please make sure to restart your browser so the changes can take effect. 

Please let me know if you continue to have issues with the employee. I'm always around if you have any questions or concerns. Take care, and have a safe weekend! 

I just tried that, same issue :( 

1.  click on manage users, add user, found him in the drop down.  It asks to make him active and I said "Yes"

2.  I clicked "Reactivate" on the next screen.

3. He shows up at the bottom of the list.... But, says "Inactive"

4.  If I go out and back in, he's gone. 

Hello there, @louann3.

We appreciate you for contacting the Community. 

I'd recommend checking your browser. You can open a private window. Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

For more detailed information, refer to this article about the other supported browsers: System requirements for QuickBooks Online.

If the issue still persists, I recommend contacting our QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).
2. Choose either tab to get started: Assistant or Talk to a human.
3. Search or select Contact Us.
4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT.

You may check this article to help you with your company's operation and bookkeeping: Add and manage users in QuickBooks Online.

Feel free to reply to this post if you need further assistance with managing your users. Have a great day ahead!