Error Creating Custom Invoice (Custom Form Style)

jturner2013 · ‎August 17, 2020

Has anyone received this error while modifying a custom invoice (custom form style) in Quickbooks Online?

"Error occurred

An application error has occurred while processing your request : -70001"

I've contacted support three times - each time takes forever and they can't figure anything out. I'm using web browsers - I've tried Chrome, Chrome Incognito, and Safari on multiple devices. I get the same error each time I try to update any content such as the website. Any idea how to fix this? Support has been useless and won't even escalate to someone else to resolve.

JonpriL · ‎August 17, 2020

I wish I could make it better, @jturner2013.

Even if you already contacted our Customer care Support, I'd still recommend doing the same. With their tools, a specialist can pull up your account, securely, and create a ticket to be submitted to our engineering team for further investigation.

Lastly, I've also included this helpful article for ideas about how you can receive payments from your customers: Record invoice payments in QuickBooks Online.

Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

jturner2013 · ‎August 18, 2020

I repeatedly asked them to create a ticket & escalate, but they just keep going through the same repetitive troubleshooting steps. When those steps inevitably don't work, the chat agent simply stops responding.

Then I open a new chat, and repeat the above all over again. Can you create a ticket for me?

ocealics leisure · ‎February 07, 2024

{

"Fault": {

"Error": [

{

"Message": "A business validation error has occurred while processing your request",

"Detail": "Business Validation Error: Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again.",

"code": "6000",

"element": ""

}

],

"type": "ValidationFault"

},

"time": "2024-02-07T21:37:22.373-08:00"

}

Below is the body I am passing

{

"Line": [{

"Amount": 1749,

"DetailType": "SalesItemLineDetail",

"SalesItemLineDetail": {

"UnitPrice": 1749,

"Qty": 1,

"TaxCodeRef": {

"value": 15,

"name": "SS-DXB"

}

}],

"GlobalTaxCalculation": "TaxInclusive",

"TxnTaxDetail": {

"TaxLine": [{

"Amount": 0,

"DetailType": "TaxLineDetail",

"TaxLineDetail": {

"TaxRateRef": {

"value": 15,

"name": "SS-DXB"

},

"PercentBased": true,

"TaxPercent": 5,

"NetAmountTaxable": 1749

}

}],

"TotalTax": 0

},

"CurrencyRef": {

"name": "United Arab Emirates Dirham",

"value": "AED"

},

"CustomerRef": {

"value": 532

}

Below is the TAX Code I am using

</MetaData>

<Name>SR Standard Rated (DXB)</Name>

<Description>Standard</Description>

<Hidden>false</Hidden>

<TaxTypeApplicable>TaxOnAmount</TaxTypeApplicable>

</TaxRateDetail>

</SalesTaxRateList>

</TaxCode>

</IntuitResponse>

ReymondO · ‎February 07, 2024

Thanks for joining the thread, ocealics.

It seems that you've posted a similar concern on the other thread. I've already provided troubleshooting steps you can use to rectify the issue. Please check for my response by clicking this link here: https://quickbooks.intuit.com/learn-support/en-us/other-questions/error-in-creating-invoice/01/13933...

If you have any other questions in mind, just add them again to this thread. I'll be here to help you out. Have a good one.

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