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kcritser
Level 1

Error message "You can't export until you sign in to QuickBooks Online again. Go to Export preferences and sign in again." Anyone know how to correct this error?

 
1 Comment 1
JamaicaA
QuickBooks Team

Error message "You can't export until you sign in to QuickBooks Online again. Go to Export preferences and sign in again." Anyone know how to correct this error?

Hi there, kcritser! Let's sort this error to help you export data seamlessly.

 

Start by accessing your QuickBooks account via an incognito or private window to verify if it's a webpage issue. Here are the keyboard shortcuts:

 

  • For Firefox, press Ctrl + Shift + P
  • For Chrome, press Ctrl + Shift + N
  • For Safari, hold down Command + Shift + N

 

If you can export the data while browsing privately,  clear the browser's cache to start with a clean slate. Alternatively, consider using other supported browsers .

 

However, I recommend contacting our live support team if the issue persists. They have special tools to pull up your account securely. Follow the steps below:

 

  1. Go to the Help icon and choose Search.
  2. Enter help in the search bar, then select the Contact Us button.
  3. You can connect with us through Callback or Chat.

 

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Please note our operating hours so you can reach us at your convenience: Get help with QuickBooks products and services.

 

Feel free to reach out for additional export or payroll questions.

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