Hi there, @MartiJ.
Thank you for taking the time to post in the Community. Let me share some solutions so you can set up the correct fiscal year in QuickBooks.
Only a Master Admin can change the fiscal year, regardless if you're added as an authorized user to the account. To check if you have this access, follow the steps below:
- At the top right, click the Gear icon.
- Select Manage Users.
- Look for your name, and check your access in the User Type column.
If the Master Admin is another user, you can ask that person to update this information in the account. However, if you're the current Master Admin, then I suggest performing some basic troubleshooting steps to help isolate and fix the issue.
I suggest starting with signing into your account through an incognito window. It'll allow you to access QuickBooks without using cookies. Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If it works, I suggest you proceed with clearing the cache. There are times too much data can accumulate over time and cause issues when using QuickBooks.
For additional reference, I've attached some articles you can use to manage users and pay taxes in QuickBooks:
Please know that I'll be here if you need assistance with anything else. Have a great weekend.