General Journal Entry Credit/Debit Displaying "0" in list Section & Statement Section.

I appreciate providing detailed information and screenshots, Zaini1.

I'll provide some troubleshooting steps to get your Journal Entry issue resolved. 

You can run the Verify Rebuild Utility Tool in QuickBooks Desktop. This resolves most data integrity issues. Here's how:

1. Click the File menu, then hover on Utilities.
2. Choose Verify Data.
3. Wait for the process to complete and follow the on-screen prompts.
4. When QuickBooks has encountered errors after the Verify process, go to the File menu and hover on Utilities.
5. Select Rebuild Data this time.
6. Follow the on-screen prompts to rebuild the data successfully. 

You can check this article for additional reference: Verify and Rebuild Data in QuickBooks Desktop.

After running the verify/rebuild utility tool, pull up the report again to review the journal entries.

I would also encourage checking out our General Support page. We have a couple of articles you can refer to if you need help with other tasks while working on your account.

You can post your questions here any time. I'll be sure to help.

An amount will only show as due if it uses an Accounts Receivable account and is unpaid, like an invoice that you haven't yet received a payment for.  Also, only transactions that use an Accounts Receivable account can impact a customer balance.

Your line items on the Journal aren't using an Accounts Receivable account. QuickBooks wouldn't allow it as you can only use an Accounts Receivable account once on a Journal transaction.

I already tried this method but the issue is not resolved.

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@GlinetteC wrote:

I appreciate providing detailed information and screenshots, Zaini1.

 

I'll provide some troubleshooting steps to get your Journal Entry issue resolved. 

 

You can run the Verify Rebuild Utility Tool in QuickBooks Desktop. This resolves most data integrity issues. Here's how:

 

1. Click the File menu, then hover on Utilities.
2. Choose Verify Data.
3. Wait for the process to complete and follow the on-screen prompts.
4. When QuickBooks has encountered errors after the Verify process, go to the File menu and hover on Utilities.
5. Select Rebuild Data this time.
6. Follow the on-screen prompts to rebuild the data successfully. 

 

You can check this article for additional reference: Verify and Rebuild Data in QuickBooks Desktop.

 

After running the verify/rebuild utility tool, pull up the report again to review the journal entries.

 

I would also encourage checking out our General Support page. We have a couple of articles you can refer to if you need help with other tasks while working on your account.

 

You can post your questions here any time. I'll be sure to help.

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I already tried this method but the issue remains unresolved. 

Appreciate the update, @Zaini1.

I'll make sure the amount of journal entries are showing correctly on your statement in QuickBooks Desktop.

Since the issue persists even after following the suggestion shared by my colleague above, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket letting our engineering team investigate the root cause of the problem raised. To do so:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter Why are the amount of journal entries in a statement is 0 in the What can we help you with? text area.
5. Choose Chat with us or Have us call you to connect with our team online.

On that same page, I'm also including this article for the list of reports you can use: Create and Manage Reports in QuickBooks Desktop. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business activity.

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your QuickBooks concerns. Take care always, @Zaini1!