This error occurs under various circumstances, whether after logging in or while performing specific actions. Please share additional details about the problem so we can find a fix and resolve it promptly, Marsha.
For now, let's perform troubleshooting steps to help rectify this issue. We can log in to your QBO account in a private window to rule out browser issues that affect the system's functionality and use these shortcut keys to access them:
- Safari 11 or newer: ⌘+ Shift + N
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
After you can log in using a private browser, switch back to your regular browser and clear the cache. You can also use another supported browser as an alternative.
If you encountered this error while performing payroll, I recommend contacting our Payroll Support Team, as they have the expertise and tools to resolve this issue. Here's how:
- Log in to your QuickBooks Online account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion about your concern, then click Continue.
- Choose a way to connect with us.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
Whenever you need assistance with the task process or guidance on what to do next, feel free to collaborate with our QuickBooks Live Expert Assisted team. These specialized professionals can help you with anything you need for your business.
Furthermore, I'll add this helpful page that contains articles you can use if you need specific guidance on performing your task: Browse all articles.
We really appreciate you informing us about your experience. If the browser troubleshooting doesn't work, please let us know where exactly you encountered the issue so we can get you back on track as soon as possible. Don't hesitate to ask help to the Community if you have any other questions or need further assistance. We're always here to help as much as we can.
