There are times that local internet cache files stored in the system can cause unexpected behavior in the product, acoolmom65.
The best thing that we can do is to perform some basic troubleshooting steps by following these procedures.
First, I suggest using a private/incognito mode to access QuickBooks. This private window prevents your browser from storing additional cache files that may be causing the issue.
Check below for the keyboard shortcuts based on the browser they're using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, then your customer can delete cache and temporary internet files in your regular browser. This will help to clear any issues stored on their browser.
If the same problem occurs after performing the solution above, I recommend contacting our Customer Support Team. Agents will investigate further why your report showing duplicates in each transaction.
To contact our support, here's how:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- You can select either Get a callback or Send a message.
For future reference, you can also check out our available resources in the QuickBooks Articles hub. You can also search for relevant topics answered by our Community team and other users or find articles for some easy steps.
Feel free to leave a comment below if you have other concerns. I'll be around whenever you need help. Stay safe!
